(Apply Now) RB

2 days ago

Mumbai India Axis Bank Full time

Job Description

RB - Cards:Customer Service and Experience - Manager
INTERNAL USAGE:
No. of Vacancies: NA Reports to: RB - Cards:Credit Cards Product Manager
Is a Team leader IC & Team Leader Team Size: 2 to 5

Grade: SM / AVP / VP
Business: Retail Banking Department: Acquiring & Cards Sub-Department: Cards Sales
Location: Corporate Office
About
Merchant acquisition business (MAB) is one of the most competitive and evolving businesses in the financial services space. Achievement of leadership on MAB is key to gain strategic advantage as a bank, as it serves as a hook to on-board merchants while taking the entire bank to them, with products such as CA, loans, loans, insurance, etc.

Axis is the 4^th largest in the cards industry and is one of the fastest growing cards business in the industry. Cards product works closely with other critical functions like sales, risk, alliances, operations, marketing & IT to ensure seamless delivery of services to our customers.

AbouttheRole
We are looking for a product manager for an affluent credit card who will be responsible for product management, P&L of the portfolio, and creation of customer value by developing value proposition and driving acquisition and usage campaigns on the portfolio. The role will also entail new product development and launch which will require building product proposition from ground up, developing the go to market and marketing strategy, product setup and finally the product launch into the market.

This is a Junior management level position responsible for development of product plans, strategies, and portfolio strategies for affluent customers. The role will require liaising with multiple stakeholders (both internal and external) for building and managing partnerships and support vendors providing feature solutions to the affluent cards business.

Key Responsibilities
Understanding customer needs in the affluent space, and identifying opportunities to drive growth and enhance customer experience.

Product portfolio management activities including portfolio review, driving activation, activity & spends on the portfolio along with risk management.

New product development which would mean end to end management of the launch starting from product creation to finally launching it in the market

Competitive benchmarking of the best in-class products/ programs globally. Advise and provide insights and recommendations on innovative and strategic product development, product targeting and lifecycle management.

Partner Management by driving engagement with feature partners to create value for customer, generate new opportunities for acquisition and manage relationship with the feature partners.

Conceptualizing & executing tactical promotions and offers to build engagement and drive acquisition and usage on the portfolio.

Working closely with operations, technology and support channels to design processes that enhance customer experience and deliver the product promise to the customer

Support RMs and branch staff to address immediate customer queries and complaints.

Qualifications

Role Proficiencies:

  • Support Engineering Manager, RBS

    3 weeks ago

    India Amazon Music Full time

    Job DescriptionDESCRIPTIONRetail Business Services (RBS) supports Amazon's Retail business growth WW through three core tasks. These are (a) Selection, where RBS sources, creates and enrich ASINs to drive GMS growth (b) Defect Elimination: where RBS resolves inbound supply chain defects and develops root cause fixes to improve free cash flow and (c) supports...

  • Application Engineer, RBS TECH

    3 weeks ago

    India Amazon Music Full time

    Job DescriptionDESCRIPTIONRetail Business Services (RBS) supports Amazon's Retail business growth WW through three core tasks. These are (a) Selection, where RBS sources, creates and enrich ASINs to drive GMS growth (b) Defect Elimination: where RBS resolves inbound supply chain defects and develops root cause fixes to improve free cash flow and (c) supports...

  • Sr. Program Manager, RBS

    3 weeks ago

    India Amazon Music Full time

    Job DescriptionDESCRIPTIONRetail Business Services (RBS) supports Amazon's Retail business growth WW through three core tasks. These are (a) Selection, where RBS sources, creates and enrich ASINs to drive GMS growth (b) Defect Elimination: where RBS resolves inbound supply chain defects and develops root cause fixes to improve free cash flow and (c) supports...

  • Application Engineer, RBS

    3 weeks ago

    India Amazon Music Full time

    Job DescriptionDESCRIPTIONRetail Business Services (RBS) supports Amazon's Retail business growth WW through three core tasks. These are (a) Selection, where RBS sources, creates and enrich ASINs to drive GMS growth (b) Defect Elimination: where RBS resolves inbound supply chain defects and develops root cause fixes to improve free cash flow and (c) supports...

  • Application Engineer, RBS Tech

    1 week ago

    India Amazon Music Full time

    Job Description DESCRIPTION Retail Business Services (RBS) supports Amazon's Retail business growth WW through three core tasks. These are (a) Selection, where RBS sources, creates and enrich ASINs to drive GMS growth (b) Defect Elimination: where RBS resolves inbound supply chain defects and develops root cause fixes to improve free cash flow and (c)...

  • Software Development Manager, RBS Tech

    2 weeks ago

    India Amazon Music Full time

    Job DescriptionDESCRIPTIONRetail Business Services (RBS) supports Amazon's Retail business growth WW through three core tasks. These are (a) Selection, where RBS sources, creates and enrich ASINs to drive GMS growth (b) Defect Elimination: where RBS resolves inbound supply chain defects and develops root cause fixes to improve free cash flow and (c) supports...

  • Software Development Manager, RBS Tech

    1 week ago

    India Amazon Music Full time

    Job Description DESCRIPTION Retail Business Services (RBS) supports Amazon's Retail business growth WW through three core tasks. These are (a) Selection, where RBS sources, creates and enrich ASINs to drive GMS growth (b) Defect Elimination: where RBS resolves inbound supply chain defects and develops root cause fixes to improve free cash flow and (c)...

  • Application Engineer, RBS Tech

    3 weeks ago

    India Amazon Music Full time

    Job DescriptionDESCRIPTIONRetail Business Services (RBS) supports Amazon's Retail business growth WW through three core tasks. These are (a) Selection, where RBS sources, creates and enrich ASINs to drive GMS growth (b) Defect Elimination: where RBS resolves inbound supply chain defects and develops root cause fixes to improve free cash flow and (c) supports...

  • SDE-2, RBS Tech

    3 weeks ago

    India Amazon Music Full time

    Job DescriptionDESCRIPTIONDESCRIPTIONRetail Business Services (RBS) supports Amazon's Retail business growth WW through three core tasks. These are (a) Selection, where RBS sources, creates and enrich ASINs to drive GMS growth (b) Defect Elimination: where RBS resolves inbound supply chain defects and develops root cause fixes to improve free cash flow and...

  • Application Engineer, RBS Tech

    1 week ago

    Bengaluru, India myGwork - LGBTQ+ Business Community Full time

    Job Description This job is with Amazon, an inclusive employer and a member of myGwork the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Description Retail Business Services (RBS) supports Amazon&aposs Retail business growth WW through three core tasks. These are (a) Selection, where RBS sources,...