RB - Affluent Business:NRI Customer Experience Manager [15h Left]
3 weeks ago
Job Description Job Title RB - Affluent Business:NRI Customer Experience Manager Grade Senior Manager (SM) Department RB-Affluent Business - NRI No. of Positions 1 Location CO - Mumbai Reporting Authority Job Name Assistant Vice President (AVP) Job Description This role is responsible for assisting the activity of defining the process changes/new process initiatives/process improvement activities on various systems used for NRI customer onboarding, periodic updation activities & managing the dedupe compliance 1. Requirement documentation for new development for customer on-boarding with coordination with stakeholders to ensure deployment is done within the timelines which enables increase in account sourcing. 2. Change management as per regulatory requirements to ensure no regulatory timelines are breached or process improvements to increase customer satisfaction 3. Preparation of extensive test scenarios, UAT, testing for developments to ensure no observations post deployment which impacts customer satisfaction & impacting business volumes 4. Immaculate coordination with stakeholders for timely execution of projects 5. Training & refresher for new system developments ensuring all touch points are well versed with the new development & there is NIL customer & volume imapct 6. Post deployment of new systems, FAQs to be released to all touch points ensuring no delay in query resolution 7. Monitoring & sharing dedupe merger progress report with multiple stakeholders on weekly basis 8.Identifying process gaps in dedupe merger and developing permanent solutions which ensures no customer impact Key Relationships (Internal or External Stakeholders) Internal Stakeholders: Operation, IT, OH&C, Marketing, Compliance, Risk, Branch, RM,Process Quality, BSG External Stakeholders : Vendors Major Competencies Required NRI regulations, NRI process, Project Management, Analytical skills, Inter personal skills, Logical reasoning skills. Academic Qualifications / Nature of Relevant Work Experience Required Graduate with atleast 5 years of work experience in Banking Industry. Experience in NRI Product will be preferred. Application and process testing experience will be preferred
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Urgent Search! RB
3 weeks ago
Mumbai, India Axis Bank Full timeJob Description Job Title RB - Affluent Business:NRI Customer Experience Lead Grade Department RB-Affluent Business - NRI No. of Positions 1 Location CO - Mumbai Reporting Authority Job Name Vice President Job Description This role is responsible for developing onboarding & servicing process journey by defining the process on various systems used for NRI...
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RB - Affluent Business:NRI Digital Acquisition
3 weeks ago
Mumbai, India Axis Bank Full timeJob Description RB - Affluent Business:NRI Product, Process & Digital Channels INTERNAL USAGE: No. of Vacancies: 1 Reports to: RB-Affluent Business: Head Product, Process & Digital Initiatives Is a Team leader N Team Size: Grade: Manager / Senior Manager Business: Retail Banking Department: International Retail Department Sub-Department: NA Location: CO...
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Mumbai, India Axis Bank Full timeJob Description Job Title RB - Affluent Business:NRI Campaign Manager Grade Department Affluent Business No. of Positions 1 Location Corporate Office Reporting Authority Job Name Head - NRI Portfolio & Activation No. of Direct Reports 1 Team Size 1 Job Description Candidate's key responsibilities would be managing the overall campaign calendar for NRI...
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Mumbai, India Axis Bank Full timeJob Description Job Title RB - Affluent Business:NRI Product Maintenance and Learning Initiatives Grade Department RB-Affluent Business - NRI No. of Positions 1 Location CO - Mumbai Reporting Authority Job Name Vice President Job Description This role is responsible for developing product proposition for NRI savings account, competition benchmarking, revenue...
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Only 24h Left! RB
3 weeks ago
Mumbai, India Axis Bank Full timeJob Description Job Title RB - Affluent Business:NRI Client Experience Manager Grade AVP Department Affluent Business No. of Positions 1 Location Corporate Office Reporting Authority Job Name Head - Portfolio & Partnerships No. of Direct Reports - Team Size - Job Description NRI NeXT is a critical strategic priority for the bank focused on re-engineering...
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Only 24h Left! RB
3 weeks ago
Mumbai, India Axis Bank Full timeJob Description Job Title RB - Affluent Business:NRI Client Engagement Manager Grade AVP Department Affluent Business No. of Positions 1 Location Corporate Office Reporting Authority Job Name Head - NRI Portfolio & Activation No. of Direct Reports Team Size Job Description The candidate will have the following responsibilities: 1. Engage with external...
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RB - Affluent Business:NRI Greenchannel Team
3 weeks ago
Mumbai, India Axis Bank Full timeJob Description RB - Affluent Business:NRI Greenchannel Team INTERNAL USAGE: No. of Vacancies: 1 Manager: Is a Team leader N Team Size: NA Grade: Business: RETAIL BANKING Department: AFFLUENT Sub-Department: NRI Location: About the Role The candidate will be expected to monitor and drive NRI customer servicing experience across channels (branch, PBC,...
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Mumbai, India Axis Bank Full timeJob Description RB - Affluent BusinessNRI - RB - Channel Sales (India) Support INTERNAL USAGE: No. of Vacancies: 1 Reports to: Is a Team leader No Team Size: 1 Grade: Deputy Manager, Manager Business: Department: Affluent Business Sub-Department: Location: About Affluent Business Affluent Business caters to a segment of customers who are High Net Worth...
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(Only 24h Left) RB
3 weeks ago
Mumbai, India Axis Bank Full timeJob Description RB - Affluent BusinessNRI - RB - Knowledge Support & PIS INTERNAL USAGE: No. of Vacancies: 1 Reports to: Is a Team leader No Team Size: 1 Grade: Deputy Manager, Manager Business: Department: Affluent Business Sub-Department: Location: About Affluent Business Affluent Business caters to a segment of customers who are High Net Worth Individuals...
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RB - Affluent Business:NRI - Product specialist
4 weeks ago
Mumbai, India Axis Bank Full timeJob Description Job Title NRI - Product Specialist Grade Senior Manager (SM) Department RB-Affluent Business - NRI No. of Positions 1 Location CO - Mumbai Reporting Authority Job Name AVP Job Description This role is responsible for assisting the activity of defining the process changes/new process initiatives/process improvement activities on various...
