Only 24h Left RB
15 hours ago
Job Description Job Title RB - Affluent Business:NRI Client Experience Manager Grade AVP Department Affluent Business No. of Positions 1 Location Corporate Office Reporting Authority Job Name Head - Portfolio & Partnerships No. of Direct Reports - Team Size - Job Description NRI NeXT is a critical strategic priority for the bank focused on re-engineering customer journeys and processes to build differentiated & best-in-class experience across customer lifecycle from onboarding to Servicing for NRI clients. Resource will play a critical role in designing & executing key initiatives to improve NPS & reduce NFTR and will also get an opportunity to create an impact from scratch. The candidate will have the following responsibilities: 1. Drive digital projects across NRI customer journeys to offer best in class onboarding experience to customers including driving initiatives related to servicing 2. Design training material for Branches to implement identified initiatives. Partner with 5K+ Branches and RMs to train on onboarding & servicing processes, gather feedback and monitor Bank's service excellence through key parameters like NPS, NFTR, TAT, etc 3. Work closely with other teams to identify, ideate and implement process efficiencies to maximise throughput and reduce NFTRs 4. Drive NPS goals for the Business, and track initiatives to deliver the goals 5. Collaborate with Marketing on customer surveys, insights to design communication, branding & engagement strategy for the NRI clients Review customer complaints, analyse trends, identify initiatives to improve customer experience & reduce complaints 6. Partner with Operations, branches, Product teams, and cross-functional businesses like credit cards, debit cards, to identify pain points for both customers as well as front line channels, and design programs to address their challenges 7. Review UI/UX along with DBAT team across all service journeys and identify areas of service enhancement 8. Work with IT to prioritise developments, prepare business requirement documents, work with various stakeholders to execute User Accceptance Tests (UATs), Production testing and migration 9. Collaborate with Compliance, Legal, Operations, Risk, Marketing & other key stakeholders for implementation of identified initiatives. Key Relationships (Internal or External Stakeholders) Internal Stakeholders DBAT, IT, Compliance, Legal, OH &C, Branch Banking Major Competencies Required 1. Excellent written & verbal communication skills 2. Strong people management skills to interact internally with cross functional teams 3. Passionate about designing best in class client experience 4. Problem solving capabilities. Ability to develop creative / non traditional solutions to solve challenges for NRI clients 5. Eye for detail, meticulous and creative 6. Ability to handle multiple projects and prioritize Academic Qualifications / Nature of Relevant Work Experience Required Minimum 4-6 years experience in Product Management or Client Experience in Banking or Financial services / Fintech / WealthTech / Lending CA or MBA from premium B-schools may be preferrred
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(Only 24h Left) RB
15 hours ago
Mumbai, India Axis Bank Full timeJob Description RB - Affluent BusinessNRI - RB - Knowledge Support & PIS INTERNAL USAGE: No. of Vacancies: 1 Reports to: Is a Team leader No Team Size: 1 Grade: Deputy Manager, Manager Business: Department: Affluent Business Sub-Department: Location: About Affluent Business Affluent Business caters to a segment of customers who are High Net Worth Individuals...
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Only 24h Left: Account Manager, RBS Flex
3 weeks ago
India Amazon Music Full timeJob Description DESCRIPTION About Amazon: Work hard. Have fun. Make history. At Amazon it is expected no more and no less from you. Ever since Amazon opened its remote doors, it has been an aim to become the most customer-centric company in the world. How is this achieved By having people like you who make sure that customers find everything they are...
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Only 24h Left! RB
15 hours ago
Mumbai, India Axis Bank Full timeJob Description Job Title RB - Affluent Business:NRI Client Engagement Manager Grade AVP Department Affluent Business No. of Positions 1 Location Corporate Office Reporting Authority Job Name Head - NRI Portfolio & Activation No. of Direct Reports Team Size Job Description The candidate will have the following responsibilities: 1. Engage with external...
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Mumbai, India Axis Bank Full timeJob Description RB - Affluent Business:Regional Investment specialist INTERNAL USAGE: No. of Vacancies:1Reports to:NIC Is a Team leaderYTeam Size:5-10 Grade:VP Business:BPC - Private BankingDepartment: Affluent BusinessSub-Department:BPC - Private Banking Location: About Affluent Business Affluent Business caters to a segment of customers who are High Net...
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RB-LS:Regional Head
15 hours ago
Ranchi, India Axis Bank Full timeJob Description RB-LS:Regional Head - Corporate Salary INTERNAL USAGE: No. of Vacancies: Manager: Salary Heads Is a Team leader Y Team Size: Grade: DVP till VP Business: Retail Banking Department: Liability Sales Sub-Department: NA Location: Across India Variable Component: Bonus About Liability Sales The Liability Sales department focuses on the liability...
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Only 24h Left: RB-LS:BDM Premium Acquisition
3 weeks ago
Jaipur, India Axis Bank Full timeJob Description RB-LS:BDM Premium Acquisition - NTB INTERNAL USAGE: No. of Vacancies: Manager: Cluster Head Liability Sales - NTB Is a Team leader N Team Size: Grade: Deputy Manager Business: Retail Banking Department: Liability Sales Sub-Department: NA Location: About Liability Sales The Liability Sales department focuses on the liability acquisition,...
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Mumbai, India Axis Bank Full timeJob Description Job Title RB - Affluent Business:NRI Customer Experience Manager Grade Senior Manager (SM) Department RB-Affluent Business - NRI No. of Positions 1 Location CO - Mumbai Reporting Authority Job Name Assistant Vice President (AVP) Job Description This role is responsible for assisting the activity of defining the process changes/new process...
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▷ [Only 24h Left] Receptionist
3 weeks ago
Mumbai, India CPL Aromas Full timeJob Description As the largest fragrance only fragrance house in the world, we take pride in proactively shaping the future of the fragrance industry. We focus all our creativity, innovation, and energy into making fragrances and nothing else. CPL Aromas is home to some of the worlds leading perfumers, and were trusted by top brands to translate their...
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Only 24h Left: IB Divisonal Risk
2 days ago
Mumbai, India Deutsche Bank Full timeJob Description Job Title: IB DCO - Remote Booking Supervision, Associate Location: Mumbai, India Role Description The Divisional Risk and Control team is responsible for designing and implementing the risk and control strategy, providing a consolidated view of financial and non-financial risks for a sub-division. This includes supervision and assurance of...
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Mumbai, India Axis Bank Full timeJob Description Job Title RB - Affluent Business:NRI Campaign Manager Grade Department Affluent Business No. of Positions 1 Location Corporate Office Reporting Authority Job Name Head - NRI Portfolio & Activation No. of Direct Reports 1 Team Size 1 Job Description Candidate's key responsibilities would be managing the overall campaign calendar for NRI...
