CRM Executive

2 days ago

Nagpur, India Credvest Full time

We are looking for: Customer Relationship Manager To be successful as a customer relationship manager, you should possess excellent communication skills and maintain the core values of the organization. You will conduct quality assurance surveys to determine customer satisfaction and use the findings to improve on areas of complaint after sales. Ultimately, an outstanding customer relationship manager will work closely with sales and accounts managers to ensure that all after sales relationship with the clients is successful. What you will do: Key Responsibility Areas • Building and maintaining profitable relationships with key customers. • Overseeing the relationship with customers handled by your team. • Resolving customer complaints quickly and efficiently. • Managing customer communication with the clients after sales. • Resolve customer issues - When you find customers with problems, CRM attempt to resolve their concerns as quickly as possible. Who you are: Experience & Qualifications: • Graduate/ Post-Graduate/ MBA from any stream • 0 - 3 yrs of experience – relevant or generic, both accepted • Linguistic knowledge: Bi-lingual/ multi-lingual skills will be an added advantage • Ownership: You understand the importance of the contribution in your role and take responsibility for results delivered (or not) • Interpersonal skills: strong at building effective relationships with stakeholders at all levels • Proactive & accountable: takes initiative and works effectively on own, without much supervision • Solution-focused: You like being part of the solution and not the problem • Commitment: Appreciate time, highly organized, can identify and focus on priorities and deliver to deadline • Collaboration: A natural team player, enthusiastic and Quick Learner • Adept at using workplace productivity tools like Office365/Google Workspace Skills Requirement: • Moderate to Advance Excel knowledge • Good communication skills • Well-groomed and presentable • Calculative mind - Able to understand the clients request and answer to their queries in terms of numbers.

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