
CRM (Fluent English)
3 days ago
**Customer Relationship Manager (CRM) - Job Description**
**Job Title**: Customer Relationship Manager
**Location**: [NAGPUR]
**Job Type**: [Full-time]
**Experience Level**: [Entry-level/Mid-level/Senior]
**Salary**: [Mention salary or "As per industry standards"]
**About the Role**:
**Key Responsibilities**:
- Develop and maintain long-term relationships with customers.
- Address customer concerns and ensure prompt resolution of issues.
- Identify customer needs and offer appropriate solutions or services.
- Work closely with the sales and support teams to enhance customer experience.
- Maintain accurate records of customer interactions and feedback.
- Monitor customer satisfaction and suggest improvements to enhance retention.
- Use CRM software to track and manage customer interactions.
- Prepare reports on customer engagement and business growth.
**Requirements & Qualifications**:
- Bachelor's degree in Business, Marketing, or a related field.
- Proven experience in customer relationship management or a similar role.
- Strong communication and interpersonal skills.
- Ability to analyze customer data and trends.
- Proficiency in CRM software (e.g., Salesforce, HubSpot, Zoho).
- Problem-solving and negotiation skills.
- Ability to work collaboratively with teams.
**Preferred Skills**:
- Experience in [your industry] is a plus.
- Knowledge of customer service best practices.
- Strong organizational and multitasking abilities.
**Why Join Us?**
- Competitive salary and benefits.
- Growth opportunities in a dynamic environment.
- Work with a team that values customer satisfaction and innovation.
Pay: ₹15,000.00 - ₹20,000.00 per month
**Benefits**:
- Cell phone reimbursement
Schedule:
- Day shift
Supplemental Pay:
- Yearly bonus
**Experience**:
- HR Recruiter: 1 year (required)
- HR Executive: 1 year (required)
- HR Intern: 1 year (required)
Work Location: In person
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