CRM (Fluent English)

5 hours ago

Nagpur Maharashtra, India nirvana_association Full time

**Customer Relationship Manager (CRM) - Job Description** **Job Title**: Customer Relationship Manager **Location**: [NAGPUR] **Job Type**: [Full-time] **Experience Level**: [Entry-level/Mid-level/Senior] **Salary**: [Mention salary or "As per industry standards"] **About the Role**: **Key Responsibilities**: - Develop and maintain long-term relationships with customers. - Address customer concerns and ensure prompt resolution of issues. - Identify customer needs and offer appropriate solutions or services. - Work closely with the sales and support teams to enhance customer experience. - Maintain accurate records of customer interactions and feedback. - Monitor customer satisfaction and suggest improvements to enhance retention. - Use CRM software to track and manage customer interactions. - Prepare reports on customer engagement and business growth. **Requirements & Qualifications**: - Bachelor's degree in Business, Marketing, or a related field. - Proven experience in customer relationship management or a similar role. - Strong communication and interpersonal skills. - Ability to analyze customer data and trends. - Proficiency in CRM software (e.g., Salesforce, HubSpot, Zoho). - Problem-solving and negotiation skills. - Ability to work collaboratively with teams. **Preferred Skills**: - Experience in [your industry] is a plus. - Knowledge of customer service best practices. - Strong organizational and multitasking abilities. **Why Join Us?** - Competitive salary and benefits. - Growth opportunities in a dynamic environment. - Work with a team that values customer satisfaction and innovation. Pay: ₹15,000.00 - ₹20,000.00 per month **Benefits**: - Cell phone reimbursement Schedule: - Day shift Supplemental Pay: - Yearly bonus **Experience**: - HR Recruiter: 1 year (required) - HR Executive: 1 year (required) - HR Intern: 1 year (required) Work Location: In person

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