CRM Executive

1 week ago


Mumbai Maharashtra, India Vibrant Salon and Spa Services Private Limited Full time

**Primary Purpose**

To provide exceptional customer service and follow-up with clients for payment collection, ensuring a high level of customer satisfaction and maintaining strong client relationships.

**Key Activities and Responsibilities**
- Engage in customer service with a pleasant manner of speaking, ensuring all client interactions are handled professionally and courteously.
- Follow up with clients to collect payments, providing timely reminders and updates regarding their accounts.
- Follow up with enquiries to book appointments, providing timely reminders and updates regarding their services.
- Serve clients with fluent English speaking and writing skills, ensuring clear and effective communication.
- Utilize basic Excel knowledge for managing and tracking client interactions, payments, and account statuses.
- Work closely with the CRM team to implement strategies for improving customer service and satisfaction.

**Experience & Qualification**
- 2-3 years of experience as a client coordinator or in a similar coordinating role, with a focus on customer service and payment collection.
- Proficient in English, both speaking and writing, with the ability to communicate effectively with English-speaking and corporate clients.
- Basic knowledge of Excel and other CRM tools to manage customer data and payment follow-ups.

Pay: ₹15,000.00 - ₹30,000.00 per month

Work Location: In person


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