Growth Consultant..

14 hours ago

India Shipsy Full time

Shipsy – AI-Native Platform for Autonomous Supply Chains Gurgaon - AI-powered technology DNA - Integrated TMS + WMS platform - Global market presence with 275+ enterprises served - Recognized by Gartner Magic QuadrantTM and "Customers' Choice" in Transportation Management Systems - Clients include Heineken, Aramex, Walmart, Qatar Post Role: Growth Consultant Objective: Be the primary advocate for Shipsy's customers, ensuring maximum value realization, strong adoption, customer satisfaction, and contributing to revenue growth and retention. Key Responsibilities - Client Relationship Management - Build and nurture long-term client partnerships - Onboarding & Adoption - Ensure smooth onboarding, accelerate time-to-value, and drive adoption - Account Reviews & Growth - Conduct business reviews, track KPIs, identify upsell/cross-sell opportunities - Customer Advocacy - Represent customer feedback internally to product and engineering teams - Problem Resolution - Proactively address challenges in partnership with support/product teams - Training & Enablement - Deliver workshops, training sessions, and resources for clients - Data-Driven Insights - Analyze usage data to track engagement, identify risks, and recommend strategies - Renewals & Retention - Partner with account management to secure renewals and expansion revenue - Growth Consulting & Strategy - Advise clients on strategic initiatives to maximize business outcomes Candidate Profile: Experience: 3–5 years in Growth, Account Management, Consulting, SaaS, supply chain/logistics tech, or Expansion Sales Knowledge: Strong understanding of supply chain operations and customer lifecycle management Skills: Excellent communication, stakeholder management, and problem-solving; ability to work cross-functionally Education: Bachelor's in Business, Technology, or related field (Master's preferred) Culture & Opportunity - Be part of building the future of autonomous supply chains - Work in a fast-growing, innovative, and globally recognized AI-native platform

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