Chief of Staff

Chief of Staff (Business & Customer Success) Location: Aerocity, Delhi (Hybrid; frequent client site visits) Experience: 5–6 years Compensation: ₹12–15 LPA (fixed). Performance incentives / bonuses can be added based on BD & JV outcomes. About Pinnacle Growth Consulting Pinnacle Growth Consulting partners with high‐growth D2C and eCommerce brands to accelerate their business through strategy, digital marketing, performance optimization, and data‐driven decision‐making. We're a performance‐first consulting firm committed to delivering measurable outcomes, not just reports. Role Overview You'll be the Founder/CEO's strategic right hand and—when needed—the acting business head on key accounts or initiatives. You will: - Drive strategic programs end‐to‐end, translate goals into roadmaps, and hold teams accountable. - Act like BD: open doors, take commercial calls, structure proposals, and progress JVs/partnerships. - Lead high‐touch client success: meet clients on‐site, listen deeply, solve bottlenecks, and protect SLAs. - Maintain the operating rhythm (OKRs, reviews, dashboards) across marketing, finance, and operations. This role suits a consulting‐trained operator who loves execution, cross‐functional problem‐solving, and being out with customers. What You'll Own 1. Strategy & Execution - Work with the Founder to create annual and quarterly OKRs. - Run weekly and monthly business reviews and post-project evaluations. - Turn ideas into clear plans and assign ownership for execution. 2. Business Development & Partnerships - Identify and connect with potential D2C/eCommerce clients. - Create proposals, shape commercials, and lead initial conversations. - Build and manage partnerships with agencies, tech vendors, and other key partners. - Handle proposal timelines, negotiations, and approvals. 3. Client Success & On-Site Leadership - Be the main contact for 3–5 major accounts. - Ensure smooth delivery, protect margins, and maintain client satisfaction. - Visit clients regularly to understand problems and find solutions. - Conduct quarterly reviews with clear outcomes and ROI discussions. 4. Operations & Efficiency - Build and improve processes from client onboarding to cash collection. - Implement project management systems to track timelines and risks. - Solve delivery issues using process improvements or automation. 5. Data & Business Intelligence - Define key performance metrics like growth, ROAS, CAC/LTV, and margins. - Create live dashboards (Sheets/Looker/Power BI) with weekly updates and insights. - Build simple forecasting models for revenue and resource planning. 6. People & Culture - Support hiring for critical roles and create clear job scorecards. - Promote a strong team culture based on ownership, recognition, and continuous improvement. 7. Executive Support - Prepare the Founder for key meetings with concise briefs and data. - Represent the Founder in meetings when needed. Qualifications Must‐haves - 5–6 years in consulting/strategy/operations (D2C/eCom/startups preferred). - Strong business fundamentals: funnels, unit economics, P&L basics, pricing, contracts. - Evidence of owning cross‐functional programs to outcomes. - Excellent written & verbal communication; C‐suite‐ready decks and data storytelling. - Comfortable being on‐site with clients; willing to travel frequently. Nice‐to‐haves - MBA (Tier‐1/Tier‐2) or equivalent rigor. - Hands‐on with PM tools (Asana/Jira), spreadsheets/SQL basics, and BI (Looker/Power BI/Data Studio). - Exposure to marketplace/Shopify ecosystems, ad platforms, CRM/marketing automation. Working Model - Base location: Aerocity, Delhi. Hybrid (in‐office 3–4 days/week) with frequent client site travel. - Occasional evening/weekend support during launches or escalations. - High‐trust, outcome‐first culture; autonomy with accountability.