▷ 15h Left: US Voice Process Executive Jobs Opening in Spancoretech at 100 Feet Road, Avinashi Road, Kattoor Road, CoimbatoreLess
3 weeks ago
**US Voice Process Executive** in **Coimbatore (Gandhipuram)**:Key Responsibilities: 1. Inbound and Outbound Calls: Handle incoming calls from US customers, responding to inquiries related to products, services, orders, technical issues, account management, or billing. Make outbound calls for follow-up purposes, surveys, feedback collection, or promotional campaigns. Ensure that all customer queries are resolved accurately and efficiently within the defined service levels. 2. Customer Support & Issue Resolution: Assist customers by providing clear and concise information, troubleshooting issues, or offering solutions related to products or services. Address complaints, issues, or concerns with professionalism, maintaining a calm and empathetic tone. Provide personalized service to customers, ensuring that their concerns are understood and resolved to their satisfaction. Escalate unresolved or complex issues to supervisors or relevant departments for further assistance. 3. Adherence to Quality Standards: Follow the established scripts and guidelines provided for customer interactions, ensuring consistency and accuracy. Meet or exceed key performance indicators (KPIs) such as average handling time (AHT), first call resolution (FCR), customer satisfaction (CSAT), and call quality standards. Maintain accuracy in data entry, ensuring all customer interactions are properly documented and logged into the CRM or other systems. Adhere to company policies related to customer service, security, and confidentiality. 4. Product and Service Knowledge: Stay up to date with product knowledge, company policies, promotions, and procedures to offer informed solutions to customers. Participate in training sessions, refresher courses, and updates to ensure you are well-equipped to handle customer queries efficiently. Understand and communicate product features, pricing, and any updates to customers in a clear, simple manner. 5. Call Center Tools & Technology Use: Operate the company’s call center software, including CRM systems, call management systems, and ticketing tools. Ensure accurate logging of customer details, issues, and resolutions in the system for follow-up and future reference. Leverage knowledge bases and databases to resolve customer issues or escalate when required. 6. Cross-Selling and Up-Selling: Identify potential opportunities to cross-sell or up-sell products and services that align with customer needs, contributing to revenue growth. Present offers, packages, or promotions in a manner that enhances the customer experience and meets business goals.More information about this US Voice Process Executive JobPlease go through the below FAQs to get all answers related to the given US Voice Process Executive jobWhat are the job requirements to apply for this US Voice Process Executive job position? Ans: A candidate must have a minimum of fresher as an US Voice Process Executive What is the qualification for this job? Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE) What is the hiring Process of this job? Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.This US Voice Process Executive is a work from home job? Ans: No ,its not a Work from Home Job. How many job vacancies are opening for the US Voice Process Executive position? Ans: There are immediate 1 job openings for US Voice Process Executive in our Organisation.
12th Pass (HSE)
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Coimbatore, India Spancoretech Full timeJob Opening: US Voice Process Executive Job Summary We are hiring enthusiastic and goal-oriented US Voice Process Executives to join our international customer service team. The ideal candidate will be responsible for handling inbound and outbound voice-based interactions with customers located in the United States, providing assistance, resolving queries,...
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Coimbatore, India Spancoretech Full timeJob Summary We are seeking a detail-oriented and responsible Data Entry Executive to join our team. The Data Entry Executive will be responsible for entering, updating, and maintaining various types of information into the company’s database and systems. The role requires high levels of accuracy, speed, and attention to detail. The candidate must be...
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Coimbatore, India Spancoretech Full timeJob Opening: ReceptionistJob Summary We are looking for a friendly, well-spoken, and professional Receptionist to manage our front desk operations and be the first point of contact for visitors and clients. The receptionist will play a critical role in creating a welcoming atmosphere and ensuring smooth communication between departments, clients, and guests....
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Data Entry
3 weeks ago
Coimbatore, India Spancoretech Full time**Data Entry - Non-Voice Process** role in **Coimbatore (Gandhipuram)**Key Responsibilities: 1. Data Entry & Data Management: Enter data accurately and efficiently from various sources such as handwritten documents, digital forms, scanned files, spreadsheets, and emails. Update existing records, ensure completeness, and correct any errors in data. Maintain...
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Coimbatore, India Spancoretech Full timeThis opportunity is ideal for students, homemakers, part-time job seekers, retired professionals, or individuals who prefer remote working due to personal or geographical constraints.Responsibilities Manage and complete assigned tasks within given timelines. Communicate regularly with team leads or managers via phone, email, or chat. Ensure a...
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Coimbatore, India Spancoretech Full time**Receptionist** in **Coimbatore (Gandhipuram)**Key Responsibilities: 1. Front Desk Management: Greet and welcome visitors, clients, and guests in a warm and professional manner. Ensure that visitors are signed in and provided with necessary passes or badges. Maintain a clean and organized reception area to provide a welcoming environment. Direct visitors...
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Coimbatore, India Spancore technology Full timeKey Responsibilities:1. Customer Interaction Handle a high volume of inbound or outbound calls to assist customers with inquiries, concerns, or support requests. Address a variety of customer issues such as product/service information, billing queries, order status, account troubleshooting, or technical support. Follow predefined scripts, call flows, and...
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Coimbatore, India Span core Full timeWe're Hiring – US Voice ProcessLocation: Gandhipuram, CoimbatoreLooking to launch your career in the BPO industry? This is your chance!Position: US Voice ProcessWork Type: Full-Time (Night Shift)Experience: Freshers are most welcomeAge Limit: 18 to 30 yearsSkills: Good English communication is a mustPerks & Benefits: Night Shift AllowanceOn-the-Job...
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Coimbatore, India Spancore technology Full timeKey Responsibilities: 1. Voice-Based Customer Communication: Make outbound calls or receive inbound calls from US-based customers. Understand customer needs and provide accurate information or solutions. Respond professionally to inquiries related to products, services, or technical issues. Maintain a friendly, calm, and empathetic tone even in challenging...
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Coimbatore, India Spancoretech Full timeJob Summary A BPO (Business Process Outsourcing) Customer Support Executive is responsible for handling customer inquiries, resolving complaints, and providing product or service information via phone, email, or chat. The executive serves as the first point of contact between the customer and the company and plays a crucial role in maintaining high levels of...
