US BPO Voice Process Jobs Opening in Spancore technology at 100 Feet Road, Avinashi Road, Kattoor Road, CoimbatoreLess
16 hours ago
Key Responsibilities:1. Customer Interaction Handle a high volume of inbound or outbound calls to assist customers with inquiries, concerns, or support requests. Address a variety of customer issues such as product/service information, billing queries, order status, account troubleshooting, or technical support. Follow predefined scripts, call flows, and compliance standards as per the client’s guidelines. Ensure a polite, empathetic, and professional tone throughout every interaction. 2. Problem Resolution Listen actively to customer concerns and investigate issues thoroughly. Provide accurate information and step-by-step solutions in a clear and concise manner. Escalate complex or unresolved queries to senior support or technical teams as per escalation protocols. Ensure follow-up calls or emails are made when required to ensure customer satisfaction. 3. Sales & Upselling (if applicable) Identify opportunities for cross-selling or upselling services/products where relevant. Explain promotions, pricing plans, or upgrades clearly to encourage customer retention or acquisition. Meet or exceed sales or conversion targets if the process includes sales responsibilities. 4. Documentation & Reporting Record each customer interaction accurately in the CRM or ticketing system. Update customer profiles with call summaries, issues addressed, and resolutions provided. Maintain real-time call logs and adhere to internal documentation protocols. 5. Performance & Quality Metrics Meet key performance indicators (KPIs) such as average handle time (AHT), first-call resolution (FCR), customer satisfaction score (CSAT), adherence, and attendance. Participate in regular coaching sessions, feedback meetings, and quality audits to improve performance. Maintain productivity and quality benchmarks as defined by the team or client. 6. Compliance & Data Security Adhere strictly to all data protection regulations (such as HIPAA, PCI-DSS, or other client-specific rules). Maintain customer confidentiality and protect sensitive personal information during calls. Comply with call center protocols, workplace ethics, and code of conduct guidelines.More information about this US BPO voice process JobPlease go through the below FAQs to get all answers related to the given US BPO voice process jobWhat are the job requirements to apply for this US BPO voice process job position? Ans: A candidate must have a minimum of fresher as an US BPO voice process What is the qualification for this job? Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE) What is the hiring Process of this job? Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.This US BPO voice process is a work from home job? Ans: No ,its not a Work from Home Job. How many job vacancies are opening for the US BPO voice process position? Ans: There are immediate 1 job openings for US BPO voice process in our Organisation.
12th Pass (HSE)
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Coimbatore, India Spancore technology Full timeUS BPO voice process role at Spancore Technology, specifically for US/UK night shifts. This means you'll be working during the nighttime in India to align with business hours in the United States or United Kingdom. Here's what you need to know about this type of job: What to Expect · Work Schedule: Be prepared to work late nights or early...
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Coimbatore, India Spancore technology Full timeSpancore Technology’s BPO Voice Process hiring in Coimbatore:---Key Responsibilities: 1. Inbound Process Responsibilities: Handle incoming calls from customers and address their concerns or queries. Assist customers with service-related inquiries, technical support, complaints, billing issues, or order tracking. Maintain a calm, courteous tone during...
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US Voice Process
16 hours ago
Coimbatore, India Spancore technology Full timeWe Are Hiring – US Voice Process - Customer Support ExecutiveWork Location: Gandhipuram, Coimbatore Position: US Voice Process - Customer Support Executive Job Role & Responsibilities: * Handle inbound and outbound calls for US-based clients * Provide excellent customer service and support * Follow communication scripts and resolve queries efficiently *...
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Coimbatore, India Spancore technology Full timeWe Are Hiring – BPO Voice Process ExecutiveWork Location: Gandhipuram, Coimbatore Key Responsibilities 1. Customer Interaction – Inbound Process Answer incoming calls from customers in a timely and professional manner. Listen carefully to understand the customer’s query or concern. Provide accurate information about products, services, and policies....
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Coimbatore, India Spancore technology Full timeKey Responsibilities 1. Customer Interaction Handle inbound and outbound voice calls professionally and efficiently. Understand customer requirements and provide accurate solutions. Assist customers with queries regarding products, services, and policies. Ensure first-call resolution (FCR) to enhance customer satisfaction. 2. Problem Resolution Identify...
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Coimbatore, India Spancore technology Full timeKey Responsibilities: 1. Voice-Based Customer Communication: Make outbound calls or receive inbound calls from US-based customers. Understand customer needs and provide accurate information or solutions. Respond professionally to inquiries related to products, services, or technical issues. Maintain a friendly, calm, and empathetic tone even in challenging...
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Coimbatore, India Spancore technology Full timeImmediate Opening – BPO Voice Process at Spancore Technology!Key Responsibilities1. Customer Interaction & Support Handle inbound and outbound customer calls professionally and efficiently. Understand customer requirements and provide accurate information about products, services, or processes. Respond promptly to customer inquiries, complaints, and...
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Data Entry
16 hours ago
Coimbatore, India Spancore technology Full timeWe Are Hiring for Typing Jobs (Home-Based) Work Location: Coimbatore (Work from Home) Job Role: Data Entry / Typing Work - Non-Voice * Simple typing tasks from home * Enter data accurately from given sources * No voice calls – completely non-voice work Requirements: * 12th Pass / Any Degree * Good typing speed (minimum 30 WPM preferred) * Basic knowledge...
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Data Entry Executive
16 hours ago
Coimbatore, India Spancore technology Full timeWe Are Hiring – Data Entry Executive - Non-Voice Process Work Location: Gandhipuram, Coimbatore Position: Data Entry Executive - Non-Voice Process Job Responsibilities: * Accurately enter and update data in the system * Perform routine data verification and validation * Maintain confidentiality and data integrity * Work with basic MS Excel / Google Sheets...
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Coimbatore, India Spancore Tech Full timeKey Responsibilities 1. Customer Support & Assistance Handle inbound and outbound customer calls for queries, complaints, and information requests. Understand customer needs and provide accurate solutions or guidance. Maintain a polite, professional, and empathetic tone while handling international customers. Document customer issues and ensure proper...
