BPO Voice Process Executive Jobs Opening in Spancore technology at 100 Feet Road, Avinashi Road, Ganapathy, CoimbatoreLess
16 hours ago
We Are Hiring – BPO Voice Process ExecutiveWork Location: Gandhipuram, Coimbatore Key Responsibilities 1. Customer Interaction – Inbound Process Answer incoming calls from customers in a timely and professional manner. Listen carefully to understand the customer’s query or concern. Provide accurate information about products, services, and policies. Log and document customer interactions in the company’s CRM system. Escalate complex queries to senior team members or relevant departments. 2. Customer Interaction – Outbound Process Make outbound calls to customers for sales, service updates, payment reminders, feedback collection, or follow-ups. Pitch company products or services in a persuasive but ethical manner. Generate leads and schedule appointments for the sales team where required. Conduct telephonic surveys to collect market or customer data. 3. Issue Resolution Troubleshoot customer issues by providing step-by-step solutions. Offer alternative solutions if the initial resolution is not feasible. Ensure problems are resolved within the agreed service level agreements (SLAs). Follow up with customers to confirm issue resolution. 4. Data Entry and Documentation Record all call details, feedback, and outcomes accurately in the system. Maintain call logs and prepare daily, weekly, or monthly reports. Update customer profiles with the latest information. 5. Quality and Compliance Adhere to company call scripts and communication guidelines. Follow compliance protocols, including data protection and privacy regulations. Maintain a professional tone and demeanor, even in challenging situations. Meet or exceed call quality benchmarks set by the company. 6. Performance Targets Achieve daily/weekly/monthly targets for call volume, sales conversion, or customer satisfaction scores. Participate in team huddles and performance review sessions. Work towards continuous improvement in call handling time and resolution rate.More information about this BPO Voice Process Executive JobPlease go through the below FAQs to get all answers related to the given BPO Voice Process Executive jobWhat are the job requirements to apply for this BPO Voice Process Executive job position? Ans: A candidate must have a minimum of fresher as an BPO Voice Process Executive What is the qualification for this job? Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE) What is the hiring Process of this job? Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.This BPO Voice Process Executive is a work from home job? Ans: No ,its not a Work from Home Job. How many job vacancies are opening for the BPO Voice Process Executive position? Ans: There are immediate 1 job openings for BPO Voice Process Executive in our Organisation.
12th Pass (HSE)
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Coimbatore, India Spancore technology Full timeSpancore Technology’s BPO Voice Process hiring in Coimbatore:---Key Responsibilities: 1. Inbound Process Responsibilities: Handle incoming calls from customers and address their concerns or queries. Assist customers with service-related inquiries, technical support, complaints, billing issues, or order tracking. Maintain a calm, courteous tone during...
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US Voice Process
16 hours ago
Coimbatore, India Spancore technology Full timeWe Are Hiring – US Voice Process - Customer Support ExecutiveWork Location: Gandhipuram, Coimbatore Position: US Voice Process - Customer Support Executive Job Role & Responsibilities: * Handle inbound and outbound calls for US-based clients * Provide excellent customer service and support * Follow communication scripts and resolve queries efficiently *...
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Data Entry Executive
16 hours ago
Coimbatore, India Spancore technology Full timeWe Are Hiring – Data Entry Executive - Non-Voice Process Work Location: Gandhipuram, Coimbatore Position: Data Entry Executive - Non-Voice Process Job Responsibilities: * Accurately enter and update data in the system * Perform routine data verification and validation * Maintain confidentiality and data integrity * Work with basic MS Excel / Google Sheets...
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Coimbatore, India Spancore technology Full timeKey Responsibilities 1. Customer Interaction Handle inbound and outbound voice calls professionally and efficiently. Understand customer requirements and provide accurate solutions. Assist customers with queries regarding products, services, and policies. Ensure first-call resolution (FCR) to enhance customer satisfaction. 2. Problem Resolution Identify...
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Coimbatore, India Spancore technology Full timeUS BPO voice process role at Spancore Technology, specifically for US/UK night shifts. This means you'll be working during the nighttime in India to align with business hours in the United States or United Kingdom. Here's what you need to know about this type of job: What to Expect · Work Schedule: Be prepared to work late nights or early...
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Data Entry
16 hours ago
Coimbatore, India Spancore technology Full timeWe Are Hiring for Typing Jobs (Home-Based) Work Location: Coimbatore (Work from Home) Job Role: Data Entry / Typing Work - Non-Voice * Simple typing tasks from home * Enter data accurately from given sources * No voice calls – completely non-voice work Requirements: * 12th Pass / Any Degree * Good typing speed (minimum 30 WPM preferred) * Basic knowledge...
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Coimbatore, India Spancore technology Full timeKey Responsibilities:1. Customer Interaction Handle a high volume of inbound or outbound calls to assist customers with inquiries, concerns, or support requests. Address a variety of customer issues such as product/service information, billing queries, order status, account troubleshooting, or technical support. Follow predefined scripts, call flows, and...
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Coimbatore, India Spancore technology Full timeWe Are Hiring – System Administrator Work Location: Gandhipuram, Coimbatore Position: System Administrator Key Responsibilities: * Install, configure, and maintain hardware, software, and network systems * Monitor system performance and troubleshoot issues * Perform routine maintenance and updates * Ensure data backups and system security measures are in...
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Coimbatore, India Spancore Technology Full timeJob Opening – BPO Voice Process ExecutiveJob Location: Gandhipuram, CoimbatoreWe are hiring for BPO Voice Process Executive who will handle customer interactions via voice calls.This is a Voice Process job.Qualifications required* Minimum 12th pass or any graduate* Good communication skills (English or regional languages)* Freshers and experienced...
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Coimbatore, India Spancore technology Full timeData Entry Interview at SPANCORE TECHNOLOGY SPANCORE TECHNOLOGY is inviting candidates for interviews for a data entry position. Hiring both freshers and experienced candidates. What a Data Entry Job Entails A data entry job primarily involves inputting data into a computer system or other electronic formats. The work can include: · Typing...
