BPO Customer Support Executive Jobs Opening in Spancoretech at Avinashi Road, Pachapalayam,, Peelamedu, CoimbatoreLess

11 hours ago

Coimbatore, India Spancoretech Full time

Job Summary A BPO (Business Process Outsourcing) Customer Support Executive is responsible for handling customer inquiries, resolving complaints, and providing product or service information via phone, email, or chat. The executive serves as the first point of contact between the customer and the company and plays a crucial role in maintaining high levels of customer satisfaction. This role requires excellent communication skills, patience, and the ability to handle pressure in a fast-paced work environment. Whether it’s voice or non-voice process, domestic or international clients, the goal remains the same — to ensure customers are satisfied and their concerns are resolved efficiently and professionally. Key Responsibilities 1. Customer Interaction Respond promptly to customer inquiries via phone calls, emails, live chat, or social media (depending on the process). Listen actively to customers and understand their concerns or issues. Provide accurate, valid, and complete information by using the right methods and tools. Handle both inbound and outbound calls (if applicable). 2. Issue Resolution Resolve customer complaints within agreed timelines and escalation procedures. Troubleshoot issues related to services, products, billing, orders, accounts, etc. Follow up with customers to ensure problems are resolved and they are satisfied with the outcome. 3. Product and Process Knowledge Maintain deep knowledge of the company’s products, services, and processes. Stay updated with ongoing promotions, service changes, and new offerings. Use CRM systems and internal tools effectively to manage customer interactions and track cases. 4. Data Entry and Documentation Accurately record customer interactions, transactions, comments, and complaints. Generate daily reports or feedback summaries when required. Maintain confidentiality of customer and company data. 5. Team Collaboration Coordinate with internal departments like technical support, sales, billing, or logistics for issue resolution. Share insights and feedback from customers with the team to improve service quality. 6. Adherence to Policies Follow company policies, processes, and compliance standards. Maintain call quality, handle time, and customer satisfaction scores as per set targets. Attend mandatory training sessions and quality audits.More information about this BPO Customer Support Executive JobPlease go through the below FAQs to get all answers related to the given BPO Customer Support Executive jobWhat are the job requirements to apply for this BPO Customer Support Executive job position? Ans: A candidate must have a minimum of fresher as an BPO Customer Support Executive What is the qualification for this job? Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE) What is the hiring Process of this job? Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.This BPO Customer Support Executive is a work from home job? Ans: No ,its not a Work from Home Job. How many job vacancies are opening for the BPO Customer Support Executive position? Ans: There are immediate 1 job openings for BPO Customer Support Executive in our Organisation.

12th Pass (HSE)