US Voice Process Executive Jobs Opening in Spancoretech at 100 Feet Road, Avinashi Road, Govt Arts College Road, CoimbatoreLess
20 hours ago
Job Opening: US Voice Process Executive Job Summary We are hiring enthusiastic and goal-oriented US Voice Process Executives to join our international customer service team. The ideal candidate will be responsible for handling inbound and outbound voice-based interactions with customers located in the United States, providing assistance, resolving queries, and delivering excellent customer experiences. This role is part of an international BPO (Business Process Outsourcing) operation and involves working during US business hours, which typically means night shifts in India. Applicants must be comfortable working during night hours and possess fluent spoken English, a neutral or American accent, and strong communication skills.Key Responsibilities1. Customer Interaction (Voice Process) Handle inbound or outbound calls to/from US-based customers. Provide accurate information regarding products, services, orders, billing, or technical issues. Understand customer concerns and provide effective resolutions in a timely manner. Follow company communication guidelines and maintain professionalism at all times. 2. Problem Solving & Query Resolution Listen actively and understand customer pain points or complaints. Troubleshoot problems using provided tools and scripts or escalate complex issues to senior staff or technical teams. Ensure first-call resolution (FCR) wherever possible and reduce repeat call instances. 3. Documentation & Reporting Update CRM systems or call logs with details of the interaction, including notes, actions taken, and follow-up requirements. Ensure accurate data entry and documentation as per internal standards. Maintain records of customer feedback and recurring issues to help improve service quality. 4. Sales / Upselling Promote new products or services based on customer profiles or business needs. Achieve assigned targets in upselling or cross-selling (only for sales-based voice processes). Follow compliance scripts and handle objections effectively. 5. Adherence & Compliance Comply with company policies, especially those related to data privacy, security, and quality control. Meet shift schedules, productivity benchmarks, quality scores, and attendance targets. Participate in regular training, quality audits, and coaching sessions.More information about this US Voice Process Executive JobPlease go through the below FAQs to get all answers related to the given US Voice Process Executive jobWhat are the job requirements to apply for this US Voice Process Executive job position? Ans: A candidate must have a minimum of fresher as an US Voice Process Executive What is the qualification for this job? Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE) What is the hiring Process of this job? Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.This US Voice Process Executive is a work from home job? Ans: No ,its not a Work from Home Job. How many job vacancies are opening for the US Voice Process Executive position? Ans: There are immediate 1 job openings for US Voice Process Executive in our Organisation.
12th Pass (HSE)
-
Coimbatore, India Spancoretech Full time**US Voice Process Executive** in **Coimbatore (Gandhipuram)**:Key Responsibilities: 1. Inbound and Outbound Calls: Handle incoming calls from US customers, responding to inquiries related to products, services, orders, technical issues, account management, or billing. Make outbound calls for follow-up purposes, surveys, feedback collection, or promotional...
-
Coimbatore, India Spancoretech Full timeJob Summary We are seeking a detail-oriented and responsible Data Entry Executive to join our team. The Data Entry Executive will be responsible for entering, updating, and maintaining various types of information into the company’s database and systems. The role requires high levels of accuracy, speed, and attention to detail. The candidate must be...
-
Coimbatore, India Spancoretech Full timeJob Opening: ReceptionistJob Summary We are looking for a friendly, well-spoken, and professional Receptionist to manage our front desk operations and be the first point of contact for visitors and clients. The receptionist will play a critical role in creating a welcoming atmosphere and ensuring smooth communication between departments, clients, and guests....
-
Data Entry
20 hours ago
Coimbatore, India Spancoretech Full time**Data Entry - Non-Voice Process** role in **Coimbatore (Gandhipuram)**Key Responsibilities: 1. Data Entry & Data Management: Enter data accurately and efficiently from various sources such as handwritten documents, digital forms, scanned files, spreadsheets, and emails. Update existing records, ensure completeness, and correct any errors in data. Maintain...
-
Coimbatore, India Spancoretech Full timeThis opportunity is ideal for students, homemakers, part-time job seekers, retired professionals, or individuals who prefer remote working due to personal or geographical constraints.Responsibilities Manage and complete assigned tasks within given timelines. Communicate regularly with team leads or managers via phone, email, or chat. Ensure a...
-
Coimbatore, India Span core Full timeWe're Hiring – US Voice ProcessLocation: Gandhipuram, CoimbatoreLooking to launch your career in the BPO industry? This is your chance!Position: US Voice ProcessWork Type: Full-Time (Night Shift)Experience: Freshers are most welcomeAge Limit: 18 to 30 yearsSkills: Good English communication is a mustPerks & Benefits: Night Shift AllowanceOn-the-Job...
-
Coimbatore, India Spancore technology Full timeKey Responsibilities: 1. Voice-Based Customer Communication: Make outbound calls or receive inbound calls from US-based customers. Understand customer needs and provide accurate information or solutions. Respond professionally to inquiries related to products, services, or technical issues. Maintain a friendly, calm, and empathetic tone even in challenging...
-
Coimbatore, India Span core Full timeImmediate Opening: International Voice Process Jobs in Coimbatore! We’re looking for enthusiastic individuals to join our International Voice Process team in Coimbatore! If you have a passion for communication and enjoy helping others, we want to hear from you! Role: International Voice Process Location: Coimbatore Experience: Freshers & Experienced...
-
Coimbatore, India Span core Full timeWe Are Hiring – US Voice Process (Coimbatore)Location: CoimbatoreJob Type: Full-time (Night Shift)Process: US Voice (Inbound / Outbound)Experience: Freshers & Experienced welcomeAge Limit: 18 to 30 yearsJob Role:* Handle voice calls with US customers* Provide support, resolve queries, or collect information as per process* Maintain call quality and...
-
Coimbatore, India Spancoretech Full timeJob Summary A BPO (Business Process Outsourcing) Customer Support Executive is responsible for handling customer inquiries, resolving complaints, and providing product or service information via phone, email, or chat. The executive serves as the first point of contact between the customer and the company and plays a crucial role in maintaining high levels of...
