Patient Experience Executive

2 weeks ago


Delhi, Delhi, India Fortis Full time
Job Description

- Meet with admitted Patients regularly, enquire about their problems / complaints and insure their care
- Collect feedback in prescribed feedback forms from all patients and collate the feedback received into an MIS to be shared with the top management on a periodic basis
- Oversee the redressal of grievances/complaints received from the patients in a timely and satisfactory manner
- Enhance the value of services being provided by making the patient and the attendant comfortable and familiar with the hospital
- Liaise with respective HODs and the Floor Manager upon receiving a complaint, and also report the same to Facility Director
- Prepare, update and circulate list of VIP patients regularly to top management
- Meet with patients who are scheduled for discharge and record their feedback in the GR Module
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