Patient Counsellor

2 days ago

Delhi, Delhi, India 2070Health Full time ₹ 2,50,000 - ₹ 5,00,000 per year

About 2070 Health

W Health has set up India's first healthcare focused Venture Studio called 2070 Health - an innovation platform that builds transformative healthcare companies from scratch by discovering disruptive opportunities in whitespaces. Distinct from the accelerator approach, our venture studio is closely involved in idea generation, day-to-day operations, and strategic decisions of growing the new business. Companies incubated in the last 15 months include Elevate Now, Nivaan Care, Reveal Healthtech, BabyMD, and Everhope Oncology.

About the Role

We are hiring a compassionate and articulate Patient Counsellor to support our Preventive Health initiative across clinic locations on a 2 month contract basis. In this in-clinic role, you will be responsible for engaging with walk-in patients, understanding their medical concerns, and providing clear information on relevant adult vaccination options. You must be able to explain and respond to patient queries with empathy, medical nuance, and clarity. This role demands strong communication skills, a good grasp of healthcare terminology, and the ability to build trust with patients navigating sensitive health conditions.

Key Responsibilities

Engage with Walk-in Patients: Initiate conversations with patients visiting the clinic and understand their preventive healthcare concerns.

Answer Preventive Health-related Questions: Confidently respond to patient queries using approved scripts and training materials, covering vaccine schedules, side effects, and effectiveness.

Educate with Empathy: Translate medical information into patient-friendly language while maintaining accuracy and sensitivity.

Build Trust in Clinical Settings: Represent the clinic as a reliable source of medical information and provide a calm, reassuring experience for patients.

Collaborate with Clinic Teams: Work closely with doctors, nurses, and care coordinators to ensure consistent messaging and seamless care delivery.

Stay Updated on Guidelines: Continuously learn and stay current with updated vaccination protocols and preventive health guidelines.

Document Patient Interactions: Record relevant patient information and queries using digital tools and systems for continuity and quality of care.

Requirements


• Medical degree (MBBS) required; experience in fast-paced environments is a plus


• 0 to 3 years of experience in patient-facing roles (e.g., health educators, paramedics, counselors, etc.).


• Strong grasp of medical language and an ability to simplify it for patients.


• Language proficiency in English and Hindi (additional regional languages are a plus).


• Comfort with using digital tools or CRM systems for data entry and communication.


• Based in Delhi NCR.


• Immediate availability to join.

Skills and Traits


• Active listening and emotional sensitivity


• Confident and clear verbal communication


• Ability to understand and explain medical nuance


• Patient-centric mindset with a calm and empathetic approach

  • Financial Counsellor

    3 weeks ago

    Delhi, Delhi, India Fortis Full time

    Job DescriptionKey Responsibilities:1. Patient Financial Guidance- Meet patients and attendants during admission or treatment planning to explain estimated costs.- Provide a detailed breakdown of packages, procedure costs, and expected out-of-pocket expenses.- Guide patients on payment schedules and required advance deposits.2. Insurance & TPA Coordination-...

  • Senior Financial Services Specialist

    11 hours ago

    Delhi, Delhi, India beBeeFinancialCounsellor Full time ₹ 8,00,000 - ₹ 14,00,000

    A key responsibility of a financial counsellor is to guide individuals through the complex process of medical treatment and billing.Key ResponsibilitiesGuide patients and their attendants through medical treatment and billing processesThe ideal candidate will possess strong communication skills, attention to detail, and the ability to remain calm under...

  • Patient Counselor

    6 days ago

    Delhi, Delhi, India AKAK Healthcare Full time

    We are looking for Female patient counsellor for a reputed Ophthalmology center in New Delhi. - Excellent communication skill. - Literacy in computer. - Should have good convincing capability. - Should relocate before start. - Should have proven experience as financial counsellor in any reputed hospital. Roles and responsibillity: - Providing estimate of...

  • Patient Counselor

    2 weeks ago

    Delhi, Delhi, India AKAK Healthcare Full time

    We are looking for Female patient counsellor for a reputed Ophthalmology center in New Delhi. - Excellent communication skill. - Literacy in computer. - Should have good convincing capability. - Immediate Joiner will be preferred - Should relocate before start. - Should have proven experience as financial counsellor in any reputed hospital. Roles and...

  • Patient Care Co-ordinator

    13 hours ago

    Delhi, Delhi, India AKAK Healthcare Full time

    We are looking for Female patient counsellor cum co-ordinator for a reputed Ophthalmology center in New Delhi. - Excellent communication skill. - Literacy in computer. - Should have good convincing capability. - Should relocate before start. - Should have proven experience as financial counsellor in any reputed hospital. Roles and responsibillity: -...

  • Patient Counsellor

    2 weeks ago

    Delhi, India TalentShape Full time

    Job Responsibility: - Responsible for day to day operations & overall financial performance of the clinic. - Daily coordination with consultant / clinic head basis of the treatment advised by them. - Helps patient to understand the value of treatment (Convincing patient to commit to treatment) - Explain the tariff of the respective procedures/investigations...

  • Patients Counsellor

    12 hours ago

    Delhi, Delhi, India isya aesthetics pvt. ltd. Full time

    Responsibilities: Consultation: Provide expert guidance and counsel to patients seeking various skin services and products. should have Product Knowledge, Treatment Explanations: Clearly explain the procedures and treatments to patients, ensuring they are well-informed and comfortable with their choices. Sales and Upselling: Demonstrate strong sales...

  • Patient Care Coordinator

    12 hours ago

    Delhi, India Smart Resourcing International (SRI) Full time

    Reputed Client of Smart Resourcing International Delhi, IndiaOne of our reputed client based at Gurugram Patient care Coordinator Qualification: - Minimum Graduate/ Masters Experience: - 2 years minimum relevant as patient care counsellor To achieve monthly patient enrolment targets that are communicated from time to time To visit the designated...

  • Health Counsellor/ Telecaller

    13 hours ago

    Delhi, Delhi, India MotherblessFertility Full time

    **Requirement**: **Excellent communication + Should be enough confident.** Patient Counseling: Face to face counselling, Hearing to the concerns and difficulties faced by the patient, Motivating the patient through use of counseling skills and techniques, Emphasizing the importance of compliance and control, Ensuring the components of the patient programmed...

  • Patient Care Counsellor

    2 weeks ago

    Delhi, Delhi, India Mantra Care Full time

    Being a patient counselor for an eye hospital can be a fulfilling and impactful role. You would play a vital part in guiding patients through their eye care journey, offering support, information, and reassurance every step of the way. Here are some thoughts on what this role entails and its significance: - **Empathy and Support**: As a patient counselor,...

  • Patient Counselor

    2 weeks ago

    New Delhi, India AKAK Healthcare Full time

    We are looking for patient counsellor for a reputed Ophthalmology center in New Delhi. - Excellent communication skill. - Literacy in computer. - Degree in Psychology will be perk - Should have good convincing capability. - Immediate Joiner will be preferred - Should relocate before start. Location : A.K institute of Ophthalmology, Safdurjung...

  • Health Counsellor/ Telecaller

    3 days ago

    New Delhi, India MotherblessFertility Full time

    **Requirement**: **Excellent communication + Should be enough confident.** Patient Counseling: Face to face counselling, Hearing to the concerns and difficulties faced by the patient, Motivating the patient through use of counseling skills and techniques, Emphasizing the importance of compliance and control, Ensuring the components of the patient programmed...