Patient Care Coordinator

1 day ago

Delhi, Delhi, India beBeePatientCare Full time ₹ 14,81,500 - ₹ 22,22,200

Lead Patient Care Coordinator

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As a Lead Patient Care Coordinator, you will be responsible for ensuring that patients receive timely assistance, support, and information. This includes addressing and resolving patient concerns or service-related issues promptly and facilitating smooth admissions, transfers, and discharges in coordination with clinical and administrative teams.

You will supervise ward boys, housekeeping, patient care assistants, and other non-clinical support staff, while coordinating with nursing and allied departments to ensure seamless care delivery. Your role will also involve monitoring the performance and conduct of assigned staff, reporting concerns to management.

Additionally, you will be responsible for ensuring all patient areas are clean, safe, and patient-friendly at all times, monitoring adherence to hospital SOPs, service protocols, and patient safety guidelines. You will support the implementation of quality improvement initiatives and participate in internal audits.

As a liaison between patients, families, nurses, doctors, and administrative staff, you will facilitate timely communication regarding patient needs, transport, diet, discharge instructions, etc. You will also ensure proper coordination between departments for diagnostics, pharmacy, billing, and more.

Furthermore, you will assist in onboarding and training new patient care staff on service protocols and etiquette, conducting briefings on shift responsibilities, infection control, and safety procedures.

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  • Qualifications:
  • Graduate in any stream (B.Sc, BHA, or diploma in hospital administration preferred)
  • Nursing background or paramedical training is an added advantage
  • 5 years of experience in patient care services or hospital operations
  • Minimum 3 years in a supervisory or team lead role preferred
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Key Responsibilities:

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Ensure timely communication with patients, families, nurses, doctors, and administrative staff

Coordinate with nursing and allied departments to ensure seamless care delivery

Monitor performance and conduct of assigned staff, reporting concerns to management

Ensure all patient areas are clean, safe, and patient-friendly at all times

Support the implementation of quality improvement initiatives and participate in internal audits

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What We Offer:

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A dynamic work environment with opportunities for growth and development

Competitive salary and benefits package

Opportunities for professional advancement and career growth

Collaborative and supportive work culture

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How to Apply:

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Submit your application, including your resume and cover letter, to us by mail or email

We thank all applicants for their interest; however, only those selected for an interview will be contacted

Application deadline: [Insert Date]

">Required Skills and Qualifications">

Strong interpersonal and communication skills

Empathy and a service-oriented mindset

Ability to handle patient grievances professionally

Familiarity with hospital workflows and support services

Leadership, problem-solving, and multitasking abilities

Knowledge of basic patient safety, hygiene, and infection control standards

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