Supervisor- Patient Care Services

2 weeks ago


Delhi, Delhi, India Fortis Full time
Job Description

Key Responsibilities:

1. Patient Experience Management

- Ensure that patients and families receive timely assistance, support, and information.
- Address and resolve patient concerns or service-related issues promptly.
- Facilitate smooth admissions, transfers, and discharges in coordination with clinical and administrative teams.

2. Staff Supervision & Coordination

- Supervise ward boys, housekeeping, patient care assistants, and other non-clinical support staff.
- Coordinate with nursing and allied departments to ensure seamless care delivery.
- Monitor the performance and conduct of assigned staff, reporting concerns to the manager.

3. Quality & Service Standards

- Ensure all patient areas are clean, safe, and patient-friendly at all times.
- Monitor adherence to hospital SOPs, service protocols, and patient safety guidelines.
- Support implementation of quality improvement initiatives and participate in internal audits.

4. Communication & Coordination

- Act as a liaison between patients, families, nurses, doctors, and administrative staff.
- Facilitate timely communication regarding patient needs, transport, diet, discharge instructions, etc.
- Ensure proper coordination between departments for diagnostics, pharmacy, billing, and more.

5. Training & Development

- Assist in onboarding and training new patient care staff on service protocols and etiquette.
- Conduct briefings on shift responsibilities, infection control, and safety procedures.

Qualifications & Experience:

- Education:
- Graduate in any stream (B.Sc, BHA, or diploma in hospital administration preferred)
- Nursing background or paramedical training is an added advantage
- Experience:
- 35 years in patient care services or hospital operations
- Minimum 12 years in a supervisory or team lead role preferred

Skills & Competencies:

- Strong interpersonal and communication skills
- Empathy and a service-oriented mindset
- Ability to handle patient grievances professionally
- Familiarity with hospital workflows and support services
- Leadership, problem-solving, and multitasking abilities
- Knowledge of basic patient safety, hygiene, and infection control standards

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