Patient Care Operations Manager

3 days ago


Delhi, Delhi, India beBeePatientCare Full time ₹ 9,00,000 - ₹ 12,00,000
Patient Care Services Supervisor Job Description

We are seeking a dedicated and experienced Patient Care Services Supervisor to join our team. In this role, you will be responsible for overseeing the daily operations of patient care services, ensuring that patients receive timely assistance, support, and information.

Key Responsibilities:
  • 1. Patient Experience Management
  • Ensure that patients and families receive timely assistance, support, and information.
  • Address and resolve patient concerns or service-related issues promptly.
  • Facilitate smooth admissions, transfers, and discharges in coordination with clinical and administrative teams.
  • 2. Staff Supervision & Coordination
  • Supervise ward boys, housekeeping, patient care assistants, and other non-clinical support staff.
  • Coordinate with nursing and allied departments to ensure seamless care delivery.
  • Monitor the performance and conduct of assigned staff, reporting concerns to the manager.
  • 3. Quality & Service Standards
  • Ensure all patient areas are clean, safe, and patient-friendly at all times.
  • Monitor adherence to hospital SOPs, service protocols, and patient safety guidelines.
  • Support implementation of quality improvement initiatives and participate in internal audits.
  • 4. Communication & Coordination
  • Act as a liaison between patients, families, nurses, doctors, and administrative staff.
  • Facilitate timely communication regarding patient needs, transport, diet, discharge instructions, etc.
  • Ensure proper coordination between departments for diagnostics, pharmacy, billing, and more.
  • 5. Training & Development
  • Assist in onboarding and training new patient care staff on service protocols and etiquette.
  • Conduct briefings on shift responsibilities, infection control, and safety procedures.
Qualifications & Experience:
  • Education:
  • Graduate in any stream (B.Sc, BHA, or diploma in hospital administration preferred)
  • Nursing background or paramedical training is an added advantage
  • Experience:
  • 3–5 years in patient care services or hospital operations
  • Minimum 1–2 years in a supervisory or team lead role preferred
Skills & Competencies:
  • Strong interpersonal and communication skills
  • Empathy and a service-oriented mindset
  • Ability to handle patient grievances professionally
  • Familiarity with hospital workflows and support services
  • Leadership, problem-solving, and multitasking abilities
  • Knowledge of basic patient safety, hygiene, and infection control standards


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