Associate Professional, Workforce Management

6 days ago

Bangalore Karnataka, India Gainwell Technologies Full time

Summary A WFM Workforce Management short-term forecasting role is primarily responsible for predicting near- future staffing needs by analyzing historical data and current trends allowing a company to accurately schedule employees to meet anticipated stakeholder demand within a short time frame usually focusing on daily or weekly timeframes key responsibilities include monitoring call volume average handle time and other relevant metrics to generate accurate short-term forecasts identifying potential fluctuations in demand and adjusting staffing levels accordingly to optimize service levels while managing labor costs Your role in our mission Skills and qualifications for a WFM short-term forecasting role Strong analytical skills and proficiency in data analysis techniques Experience with workforce management software and forecasting tools Excellent communication and collaboration skills to effectively communicate forecasts to stakeholders Understanding of contact center operations and key performance indicators KPIs Proficiency in Microsoft Excel and other data analysis tools Ability to work under pressure and adapt to changing conditions what we are looking for Data analysis Regularly reviewing historical call volume data stakeholder behavior patterns and other relevant metrics to identify trends and patterns for accurate forecasting Forecasting model creation Utilizing WFM software to build and maintain short-term forecasting models adjusting parameters based on current trends and seasonal fluctuations Intraday adjustments Monitoring real-time call volume and service levels making necessary adjustments to staffing schedules as needed throughout the day Communication and collaboration Communicating forecast updates to operational teams including supervisors and agents to ensure proper staffing levels are maintained Performance reporting Generating reports on forecasting accuracy identifying areas for improvement and proposing adjustments to forecasting methodologies Capacity planning Assessing potential impacts of events like promotions or holidays on staffing requirements and adjusting forecasts accordingly Trend analysis Identifying emerging trends in stakeholder demand and incorporating them into short-term forecasts What should we expect from this role Fast-paced challenging and rewarding work environment Work life balance Hybrid Remote working Shift Timing Night shift 9 hours between 4 30 PM - 4 30 AM IST

  • Supervisor, Workforce Management

    3 days ago

    Bangalore, Karnataka, India BCD Travel Full time

    Start your journey with BCD Grow connect collaborate and celebrate with our global team Supervisor Workforce Management Hybrid Full time Banglore India In this role you will supervise coach and support the members of the Workforce Management Team on ways to successfully interpret and react to the performance of multiple channels in multiple contact centers...

  • Workforce Planning Associate

    11 hours ago

    Bengaluru, Karnataka, India Visa Full time

    **Company Description** Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and...

  • Workforce Management Analyst

    1 week ago

    Bangalore, Karnataka, India Gainwell Technologies Full time

    Workforce Management A WFM Workforce Management supervisor is responsible for overseeing the workforce planning and scheduling within an organization including tasks like forecasting staffing needs creating employee schedules monitoring real-time adherence analyzing performance data and ensuring compliance with labor laws all while optimizing productivity...

  • Workforce Management

    2 weeks ago

    Bangalore, Karnataka, India Gainwell Technologies Full time

    WFM - RTA Real Time Adherence A WFM RTA Workforce Management Real-Time Analyst is responsible for actively monitoring and managing call volumes agent availability and workload distribution in real-time to ensure service level agreements are met This is achieved primarily by adjustments to schedules and agent assignments as needed throughout the day based on...

  • UKG Pro Workforce Management, Sr Associate

    1 week ago

    bangalore, India RSM Full time

    We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You'll...

  • Workforce Management

    1 week ago

    Bangalore, Karnataka, India Gainwell Technologies Full time

    Workforce Management Forecasting Date - 19 09 2025 Location - Remote India Timing - Shift Timings - US Time 9 hours shift between 7AM-7PM EST Req ID - 32095 A WFM Workforce Management short-term forecasting role is primarily responsible for predicting near- future staffing needs by analyzing historical data and current trends allowing a company to accurately...

  • Urgent Search: Lead

    4 weeks ago

    Bangalore, Karnataka, India Syngene International Full time

    JOB DESCRIPTION Job Title Lead - Workforce Management Job Location Electronic City Bangalore Job Grade 5 About Syngene Syngene is an innovation-led contract research development and manufacturing organization offering integrated scientific services from early discovery to commercial supply At Syngene safety is at the heart of everything we do personally and...

  • Senior Workforce Consultant

    1 week ago

    bangalore, India beBeeWorkforce Full time

    Job Opportunity:This is a senior consultant role that involves collaborating with cutting-edge workforce management solutions and related technologies. The ideal candidate will have 3-6 years of experience in the field and be proficient in SQL, Java scripts, and workforce software configuration.Key Responsibilities:Configuring policies, profiles, baseline...

  • Workforce Staffing Lead

    2 weeks ago

    Bangalore, India Amazon Full time

    At Amazon, we're working to be the most customer centric company on earth. To get there, we need exceptionally talented, bright and self-driven people. If you would like to help us build the place to find and buy anything online, this is your chance to make history. Workforce Staffing (WFS), a division of Worldwide Operations People, Product & Tech, manages...

  • Workforce Optimization Professional

    2 weeks ago

    bangalore, India beBeeData Full time

    Capacity Planning ExpertWe are seeking a skilled Capacity Planning Specialist to join our team. As a key member of our organization, you will be responsible for analyzing data from production teams to determine at-a-glance bandwidth for different internal teams.The ideal candidate will have experience with project management tools, data collection and...