Workforce Management

4 weeks ago

Bangalore Karnataka, India Gainwell Technologies Full time

WFM - RTA Real Time Adherence A WFM RTA Workforce Management Real-Time Analyst is responsible for actively monitoring and managing call volumes agent availability and workload distribution in real-time to ensure service level agreements are met This is achieved primarily by adjustments to schedules and agent assignments as needed throughout the day based on live data their key responsibilities include analyzing queues for adherence opportunities and taking corrective actions to optimize operational efficiency via Teams chats with functional areas Key skills for a WFM RTA Strong analytical skills to interpret data and make informed decisions quickly Excellent communication skills to collaborate with operations teams and escalate issues effectively Ability to work under pressure and make rapid adjustments in a fast-paced environment Proficiency in workforce management software and tools Understanding of contact center operations and key performance metrics Role Responsibilities Real-time monitoring Continuously monitor call volumes agent status logged in available on calls on breaks and queue lengths to identify potential issues Staffing adjustments Proactively adjust agent schedules in real-time by adding or removing agents from queues based on call volume fluctuations Break management Ensure agents take scheduled breaks and manage unplanned absences to maintain optimal staffing levels Adherence monitoring Track agent adherence to their scheduled work times and identify deviations requiring intervention Performance reporting Generate real-time reports on key metrics like call volume average handle time and service level attainment Collaboration with operations team Work closely with operations managers to identify and address operational challenges providing insights to improve scheduling strategies Identifying trends Analyze real-time data to identify patterns and trends that may impact service levels and proactively address potential issues Escalation management Escalate critical issues to relevant stakeholders when necessary such as unexpected high call volumes or staffing shortages System management Utilize workforce management software to monitor real-time data adjust schedules and generate reports

  • Workforce Management Analyst

    3 weeks ago

    Bangalore, Karnataka, India Gainwell Technologies Full time

    Workforce Management A WFM Workforce Management supervisor is responsible for overseeing the workforce planning and scheduling within an organization including tasks like forecasting staffing needs creating employee schedules monitoring real-time adherence analyzing performance data and ensuring compliance with labor laws all while optimizing productivity...

  • Supervisor, Workforce Management

    2 weeks ago

    Bangalore, Karnataka, India BCD Travel Full time

    Start your journey with BCD Grow connect collaborate and celebrate with our global team Supervisor Workforce Management Hybrid Full time Banglore India In this role you will supervise coach and support the members of the Workforce Management Team on ways to successfully interpret and react to the performance of multiple channels in multiple contact centers...

  • Workforce Management

    3 weeks ago

    Bangalore, Karnataka, India Gainwell Technologies Full time

    Workforce Management Forecasting Date - 19 09 2025 Location - Remote India Timing - Shift Timings - US Time 9 hours shift between 7AM-7PM EST Req ID - 32095 A WFM Workforce Management short-term forecasting role is primarily responsible for predicting near- future staffing needs by analyzing historical data and current trends allowing a company to accurately...

  • Workforce Management Specialist

    1 day ago

    bangalore, India beBeeWorkforce Full time

    Job OpportunityAs a Workforce Management (WFM) specialist, you will play a pivotal role in streamlining our organization's workforce operations using cutting-edge Kronos technology.Key Responsibilities:A minimum of two years of experience as an application developer or engineer in Kronos is required.A comprehensive understanding of end-to-end HR processes,...

  • Workforce Management Expert

    1 week ago

    bangalore, India beBeeworkforce Full time

    We are seeking certified technical experts with expertise in WorkForce Suite to support our clients.Workforce Management ExpertsAbout the Role:Configure and maintain WFS modules, including Time & Attendance, Scheduling, Absence, Forecasting, Fatigue Management, etc.Develop and customize business rules, pay rules, absence logic, accruals, and labor...

  • Workforce Management Real-time Analyst

    3 weeks ago

    Bangalore, Karnataka, India Gainwell Technologies Full time

    Workforce Management RTA Advisor

  • Workforce Management

    3 weeks ago

    Bangalore, Karnataka, India Gainwell Technologies Full time

    WFM - RTA Real Time Adherence A WFM RTA Workforce Management Real-Time Analyst is responsible for actively monitoring and managing call volumes agent availability and workload distribution in real-time to ensure service level agreements are met This is achieved primarily by adjustments to schedules and agent assignments as needed throughout the day based on...

  • Associate Professional, Workforce Management

    3 weeks ago

    Bangalore, Karnataka, India Gainwell Technologies Full time

    Summary A WFM Workforce Management short-term forecasting role is primarily responsible for predicting near- future staffing needs by analyzing historical data and current trends allowing a company to accurately schedule employees to meet anticipated stakeholder demand within a short time frame usually focusing on daily or weekly timeframes key...

  • Strategic Workforce Optimization Manager

    3 days ago

    bangalore, India beBeeWorkforce Full time

    Effective workforce optimization is crucial for achieving business success. A key aspect of this involves strategic planning, which encompasses forecasting staffing needs, creating schedules, managing real-time performance, and analyzing data.As a WFM Head, you will play a pivotal role in ensuring that your organization has the right people, with the right...

  • Workforce Management Analyst

    3 weeks ago

    bangalore, India Worldwide Flight Services (WFS) Full time

    • Provide accurate data analysis on demand trends and workforce requirements to support business decisions. • Balance staffing levels with operational workload (daily, weekly, monthly, annual). • Collect and analyze operational data to forecast manpower and resource requirements. • Coordinate with HR for staff recruitment and with vendors for...