Workforce Management

2 days ago

Bangalore Karnataka, India Gainwell Technologies Full time

WFM - RTA Real Time Adherence A WFM RTA Workforce Management Real-Time Analyst is responsible for actively monitoring and managing call volumes agent availability and workload distribution in real-time to ensure service level agreements are met This is achieved primarily by adjustments to schedules and agent assignments as needed throughout the day based on live data their key responsibilities include analyzing queues for adherence opportunities and taking corrective actions to optimize operational efficiency via Teams chats with functional areas Key skills for a WFM RTA Strong analytical skills to interpret data and make informed decisions quickly Excellent communication skills to collaborate with operations teams and escalate issues effectively Ability to work under pressure and make rapid adjustments in a fast-paced environment Proficiency in workforce management software and tools Understanding of contact center operations and key performance metrics Role Responsibilities Real-time monitoring Continuously monitor call volumes agent status logged in available on calls on breaks and queue lengths to identify potential issues Staffing adjustments Proactively adjust agent schedules in real-time by adding or removing agents from queues based on call volume fluctuations Break management Ensure agents take scheduled breaks and manage unplanned absences to maintain optimal staffing levels Adherence monitoring Track agent adherence to their scheduled work times and identify deviations requiring intervention Performance reporting Generate real-time reports on key metrics like call volume average handle time and service level attainment Collaboration with operations team Work closely with operations managers to identify and address operational challenges providing insights to improve scheduling strategies Identifying trends Analyze real-time data to identify patterns and trends that may impact service levels and proactively address potential issues Escalation management Escalate critical issues to relevant stakeholders when necessary such as unexpected high call volumes or staffing shortages System management Utilize workforce management software to monitor real-time data adjust schedules and generate reports

  • Workforce Management Specialist

    2 weeks ago

    bangalore, India InfoSpeed Services, Inc. Full time

    Hi All,We're hiring!! Functional consultant-Workforce Management with the below skills to one of our primary clients. Location: RemoteMandatory skills:Minimum 5+ years of exp needENGINEERING LEAD – WORKFORCE MANAGEMENTProduct manager-Workforce managementSolution Architect-Workforce managementFUNCTIONAL CONSULTANT – WORKFORCE MANAGEMENT -...

  • Urgent Search: Lead

    2 weeks ago

    Bangalore, Karnataka, India Syngene International Full time

    JOB DESCRIPTION Job Title Lead - Workforce Management Job Location Electronic City Bangalore Job Grade 5 About Syngene Syngene is an innovation-led contract research development and manufacturing organization offering integrated scientific services from early discovery to commercial supply At Syngene safety is at the heart of everything we do personally and...

  • Contingent Workforce

    2 weeks ago

    bangalore, India Quess IT Staffing Full time

    About Quess IT Staffing: Hiring the right professionals in the IT industry can be a challenging endeavor. At Quess IT Staffing, we specialize in connecting organizations with IT talent who not only possess the skills needed but also align with the client organization's vision and goals. This commitment has helped us become one of the largest and most...

  • ▷ [Only 24h Left] Professional 2, Workforce Management

    4 weeks ago

    Bangalore, Karnataka, India Gainwell Technologies Full time

    A Professional 2 Workforce Management is responsible for overseeing the workforce planning and scheduling within an organization including tasks like forecasting staffing needs creating employee schedules monitoring real-time adherence analyzing performance data and ensuring compliance with labor laws all while optimizing productivity and service levels...

  • Progam Manager, Workforce Staffing, Wfs Apac

    3 weeks ago

    Bangalore, Karnataka, India Amazon Full time

    Description Amazon s Workforce Staffing WFS team is pioneering solutions to our toughest workforce challenges across the globe building innovative labor models and infrastructure that improve Amazon s employment value proposition and scale over time We are looking to hire a talented and committed WFS Specialist to join the Workforce Staffing WFS Team We are...

  • Analyst - Global Workforce Management

    6 days ago

    bangalore, India Iron Mountain Full time

    At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.We provide expert, sustainable...

  • Solutions Architect-Workforce management

    2 weeks ago

    bangalore, India InfoSpeed Services, Inc. Full time

    Hi All, Hope you are doing great!! Role: Solution architect- Remote workforce management and dayforce experience need If anyone interested, please share the resume

  • Solutions Architect-Workforce management

    2 weeks ago

    bangalore, India InfoSpeed Services, Inc. Full time

    Hi All,Hope you are doing great!!Role: Solution architect- Remote workforce management and dayforce experience needIf anyone interested, please share the resume

  • Workforce Management Specialist

    4 days ago

    Bangalore, Karnataka, India CRED Full time

    what is CRED CRED is an exclusive community for India s most trustworthy and creditworthy individuals where the members are rewarded for good financial behavior CRED was born out of a need to bring back the focus on a long lost virtue one of trust the idea being to create a community centered around this virtue a community that constantly strives to become...

  • Business Analyst – Operations

    3 weeks ago

    bangalore, India PiTek Solutions Full time

    Senior Workforce Management Expert – Operations & ManufacturingFull-Time Remote Work from India for a North American Client We are seeking a highly experienced, Senior Workforce Management (WFM) Expert to join our team. This pivotal role requires deep, specialized knowledge in WFM and operational processes to support and enhance time & labor solutions...