Supervisor, Workforce Management

Start your journey with BCD Grow connect collaborate and celebrate with our global team Supervisor Workforce Management Hybrid Full time Banglore India In this role you will supervise coach and support the members of the Workforce Management Team on ways to successfully interpret and react to the performance of multiple channels in multiple contact centers throughout the day in order to help maximize resource utilization while driving efficiencies and ensuring service level objectives are met As a Supervisor Workforce Management you will Work with internal Workforce Management team as well as field operations to identify alternative solutions and associated pro s and con s and explain the requirements deliverables costs and criticalities of the situation as appropriate Contribute to business requirements develop standards and practices and support initiatives to deploy technology and or processes in support of effective contact center management Oversee analysis to validate effectiveness and efficiency of plans strategies and decisions Escalate errors or anomalies to project team and or appropriate resources for support retest and report as needed Ensure proper human resource and company process and policies are followed About you Previous Workforce Management experience You can manage and coordinate multiple initiatives simultaneously that often represent competing priorities Capable of identifying customer needs - Listening to information asking probing questions applying knowledge associating solutions Ability to build and maintain strong strategic relationships with key leaders Excellent oral and business writing communication skills in English About us We re a market leader in travel management We help people and companies travel smart and achieve more and our clients include some of the world s best-known and most innovative business and consumer brands We operate in more than 100 countries and the majority of our 10 000 people work virtually because a 10-second commute usually makes awesome sense We re committed to sustainability and to driving success for our customers our business and ourselves Learn more about Your life at BCD Working at BCD means connecting collaborating and celebrating You ll be part of a virtual dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy But don t just take our word for it Hear why people join BCD and more about the great perks of You ll be offered Flexible working hours and work-from-home or remote opportunities Opportunities to grow your skillset and career Generous vacation days so you can rest and recharge A compensation package that feels fair to you including mental physical and financial wellbeing tools Travel industry professional perks and discounts An inclusive work environment where diversity is celebrated Ready to join the journey Apply now We re dedicated to building a diverse inclusive and authentic workplace If you re excited about a role but your experience doesn t align perfectly we still encourage you to apply We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively For accommodation requests or further information contact our Talent Acquisition department at careers bcdtravel com LI-Hybrid