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JOB DESCRIPTION Job Title Lead - Workforce Management Job Location Electronic City Bangalore Job Grade 5 About Syngene Syngene is an innovation-led contract research development and manufacturing organization offering integrated scientific services from early discovery to commercial supply At Syngene safety is at the heart of everything we do personally and professionally Syngene has placed safety at par with business performance with shared responsibility and accountability including following safety guidelines procedures and SOPs in letter and spirit Mandatory expectation for all roles as per Syngene safety guidelines Overall adherence to safe practices and procedures of oneself and the teams aligned Contributing to development of procedures practices and systems that ensures safe operations and compliance to company s integrity quality standards Driving a corporate culture that promotes environment health and safety EHS mindset and operational discipline at the workplace at all times Ensuring safety of self teams and lab plant by adhering to safety protocols and following environment health and safety EHS requirements at all times in the workplace Ensure all assigned mandatory trainings related to data integrity health and safety measures are completed on time by all members of the team including self Compliance to Syngene s quality standards at all times Core Purpose of the Role The Workforce Management Lead owns enterprise-wide demand forecasting capacity modelling and resource optimization for Syngene s CRDMO value chain R D labs GMP manufacturing enabling functions and project teams Partnering with HR Transformation Finance and Business Unit leaders the role turns data into resourcing decisions that balance scientific agility compliance and cost Reporting directly to the Head of HR Transformation you will architect data-driven WFM frameworks enhance workforce agility and integrate technology to support scalable growth Role Accountabilities Strategic Workforce Planning Develop long-term workforce forecasts capacity models and scenario plans to support business objectives Partner with HR Finance and Operations to align workforce strategies with transformation initiatives Build 3- to 36-month demand forecasts FTE FFS using historical project load pipeline outlook attrition trends and regulatory head-count norms and other parameters deliver 90 forecast accuracy Process Optimization Design efficient scheduling demand forecasting and real-time adjustment protocols Reduce workforce cost variance and improve workforce utilization through analytics Scenario Capacity Modelling Run what-if simulations new molecule wins tech-transfer peaks site expansions and translate outputs into hiring cross-training or contractor strategies Technology Leadership Implement Workforce Management tool design skills matrices scheduling templates real-time adherence dashboards and mobile self-service Administer and enhance WFM tool for forecasting scheduling and reporting Utilize MS Project for WFM initiative roadmaps resource allocation and milestone tracking Project-linked Scheduling Integrate WFM data with MS Project plans and SuccessFactors to create a single view of labour demand vs supply by role skill and site Real-time Operations Control Monitor daily adherence OT and utilisation trigger reallocations to maintain service-level and batch-release timelines Publish weekly KPIs utilisation capacity gaps workforce cost unit backlog risk and quarterly workforce health reports for EXCO Data Driven Insights Analyze trends in attrition productivity and skill gaps deliver actionable reports to senior leadership Implement KPIs e g forecast accuracy schedule adherence occupancy rates Governance Compliance Ensure GxP labour-law and roster compliance standardise processes SOPs and data definitions across sites Stakeholder Collaboration Capability Building Advise business leaders on workforce risks opportunities in Pharma CRDMO contexts Lead change management for WFM process tool adoption Coach a small WFM analyst team evangelise data-driven resourcing with business stakeholders contribute to HR COE playbooks Syngene Values All employees will consistently demonstrate alignment with our core values Excellence Integrity Professionalism Qualifications Experience Education - BE BTech BPharm MSc or MBA with focus in Operations HR Analytics Industry Exposure - 8 years in workforce planning resource management inside pharma biotech CDMO CRDMO or 6 years in a Big-4 Life-science consulting practice plus 4 years in-house Tool Proficiency - Proven administrator or power-user of ServiceNow WFM or UKG Oracle WFM MS Project advanced Excel Power BI familiarity with SuccessFactors integration flows Methodologies - Capacity modelling Erlang-C Monte-Carlo forecasting Lean Six-Sigma agile sprint staffing Certifications nice-to-have - SWP HCI PMP Prince2 Black Belt ServiceNow HRSD cert Behavioral Competencies Analytical Story-teller - converts complex tables into crisp insights for senior scientists and finance partners Influence Without Authority - steers resourcing decisions across matrix BU leaders Continuous Improver - hunts process waste and automates manual roster tasks Agility Foresight - anticipates demand shocks and orchestrates rapid redeployments Key Success Metrics Indicative Workforce Utilization Productivity Utilization Rate Percentage of total available workforce actively engaged in productive work Adherence to Schedule How closely employees follow planned schedules including start end times and break adherence Productivity Metrics Output per employee project task completion rates or KPIs aligned to department goals Forecast Accuracy Planning Forecast vs Actual Demand Gap between predicted staffing needs and actual utilization analyzed monthly or quarterly Overstaffing Understaffing Incidents Frequency and duration of significant variances that impacted operations or costs Cost Management Labor Cost as of Revenue Direct and indirect workforce costs relative to business output Overtime Spend Monthly quarterly overtime costs as a proportion of planned labor spend Use of Temporary Contract Labor Percentage of hours or spend from contingent workforce versus permanent employees Employee Experience Retention Attrition Turnover Rate Track both voluntary and involuntary exits with focus on high performers and critical skills Absenteeism Monitor patterns root causes and business impact Employee Engagement Scores Survey-based metrics relating to satisfaction with scheduling career growth and recognition Operational Efficiency Time to Fill Resource Allocation Efficiency Average time to address business-critical workforce gaps or fill key shifts System Adoption User Feedback Metrics around ServiceNow WFM or equivalent tool adoption rates error rates and training effectiveness Compliance Regulatory Adherence Audit Results Number and severity of audit findings relating to workforce documentation or industry regulations Compliance Incident Rate Instances of scheduling or workforce allocation violations e g maximum hour rules required skills certifications per shift Process Improvement Transformation Project Milestone Completion On-time delivery and successful rollout of digital WFM projects or process improvements Improvement in Key Outcomes Year-over-year improvements in above metrics as a direct result of workforce strategies and tool deployments Business Partner Stakeholder Satisfaction Business Unit Feedback Qualitative and quantitative ratings from business leaders on workforce planning capabilities Service Level Agreement SLA Performance Achievement of agreed response times for filling resource requirements or resolving WFM system queries Key Outcomes Increased productivity and workforce agility Optimized resource allocation and skill matching Higher employee satisfaction and lower attrition Strong compliance posture and audit-readiness Successful implementation and adoption of WFM digital solutions Equal Opportunity Employer It is the policy of Syngene to provide equal employment opportunity EEO to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by applicable legislation or local law In addition Syngene will provide reasonable accommodation for qualified individuals with disabilities