Workforce Management Expert

Job OpportunityAs a Workforce Management (WFM) specialist, you will play a pivotal role in streamlining our organization's workforce operations using cutting-edge Kronos technology.Key Responsibilities:A minimum of two years of experience as an application developer or engineer in Kronos is required.A comprehensive understanding of end-to-end HR processes,...

Workforce Management A WFM Workforce Management supervisor is responsible for overseeing the workforce planning and scheduling within an organization including tasks like forecasting staffing needs creating employee schedules monitoring real-time adherence analyzing performance data and ensuring compliance with labor laws all while optimizing productivity...

Effective workforce optimization is crucial for achieving business success. A key aspect of this involves strategic planning, which encompasses forecasting staffing needs, creating schedules, managing real-time performance, and analyzing data.As a WFM Head, you will play a pivotal role in ensuring that your organization has the right people, with the right...

• Provide accurate data analysis on demand trends and workforce requirements to support business decisions. • Balance staffing levels with operational workload (daily, weekly, monthly, annual). • Collect and analyze operational data to forecast manpower and resource requirements. • Coordinate with HR for staff recruitment and with vendors for...

Role Overview We are looking for a Workforce Management professional with strong experience in workforce planning, demand-to-fulfilment lifecycle management, and bench governance. The role will work closely with Delivery, Sales, Talent Acquisition and Practice leaders to ensure optimal talent deployment and fulfilment efficiency. Key Responsibilities Manage...

Start your journey with BCD Grow connect collaborate and celebrate with our global team Supervisor Workforce Management Hybrid Full time Banglore India In this role you will supervise coach and support the members of the Workforce Management Team on ways to successfully interpret and react to the performance of multiple channels in multiple contact centers...

WFM - RTA Real Time Adherence A WFM RTA Workforce Management Real-Time Analyst is responsible for actively monitoring and managing call volumes agent availability and workload distribution in real-time to ensure service level agreements are met This is achieved primarily by adjustments to schedules and agent assignments as needed throughout the day based on...

Job Overview:The WFM Manager plays a crucial role in ensuring a company has the right people, with the right skills, in the right place, at the right time, to meet its operational goals and deliver excellent service.Responsibilities:Develop and implement workforce strategies, including forecasting, scheduling, and resource allocation, to align with business...

Workforce optimization is crucial for businesses to achieve their objectives. This involves forecasting staffing requirements, creating schedules, managing real-time performance, and analyzing data to improve efficiency and service levels.Key ResponsibilitiesDevelop and implement workforce strategies that align with business goals, including forecasting,...

Job Role OverviewThe Head of Workforce Management plays a pivotal role in ensuring an organization's operational goals are met by implementing effective workforce strategies.Key Responsibilities:Develop and implement workforce optimization plans to align with business objectives.Utilize data analysis and forecasting techniques to accurately predict staffing...