Head of Workforce Optimization

Effective workforce optimization is crucial for achieving business success. A key aspect of this involves strategic planning, which encompasses forecasting staffing needs, creating schedules, managing real-time performance, and analyzing data.As a WFM Head, you will play a pivotal role in ensuring that your organization has the right people, with the right...

Role: Workforce PlannerBusiness Function: Operations Hours: 35 hours per week (full time)Salary: depending upon experienceRole overview:We are a Customer Experience service provider offering clients in the Fintech industry a multi-lingual, omni channel solution. Based in the North-East of England their Customer Experience teams are centric to the exceptional...

Role: Workforce Planner Business Function: Operations Hours: 35 hours per week (full time) Salary: depending upon experience Role overview: We are a Customer Experience service provider offering clients in the Fintech industry a multi-lingual, omni channel solution. Based in the North-East of England their Customer Experience teams are centric to the...

Workforce optimization is crucial for businesses to achieve their objectives. This involves forecasting staffing requirements, creating schedules, managing real-time performance, and analyzing data to improve efficiency and service levels.Key ResponsibilitiesDevelop and implement workforce strategies that align with business goals, including forecasting,...

Job Overview:The WFM Manager plays a crucial role in ensuring a company has the right people, with the right skills, in the right place, at the right time, to meet its operational goals and deliver excellent service.Responsibilities:Develop and implement workforce strategies, including forecasting, scheduling, and resource allocation, to align with business...

Our company is seeking a skilled Workforce Planning Specialist to join our team. As a Workforce Planning Specialist, you will be responsible for analyzing data to forecast manpower and resource requirements.Key responsibilities include:Balancing staffing levels with operational workload to ensure efficient use of resources;Collecting and analyzing...

Proud to share LSEG in the India is Great Place to Work certified (Jun '25 - Jun '26). Learn more about life and purpose of our company directly from India colleagues' video: Bengaluru, India | Where We Work | LSEG Position Summary Metric's Office drives Customer Operations culture of quality, consistency and continuous development resulting in exceptional...

We are seeking certified technical experts with expertise in WorkForce Suite to support our clients.Workforce Management ExpertsAbout the Role:Configure and maintain WFS modules, including Time & Attendance, Scheduling, Absence, Forecasting, Fatigue Management, etc.Develop and customize business rules, pay rules, absence logic, accruals, and labor...

Workforce Management A WFM Workforce Management supervisor is responsible for overseeing the workforce planning and scheduling within an organization including tasks like forecasting staffing needs creating employee schedules monitoring real-time adherence analyzing performance data and ensuring compliance with labor laws all while optimizing productivity...

Area(s) of responsibility About Birlasoft:Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company's consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the...