Workforce Management

3 days ago

bangalore, India Mastech Digital Full time

Role Overview We are looking for a Workforce Management professional with strong experience in workforce planning, demand-to-fulfilment lifecycle management, and bench governance. The role will work closely with Delivery, Sales, Talent Acquisition and Practice leaders to ensure optimal talent deployment and fulfilment efficiency. Key Responsibilities Manage end-to-end demand fulfilment: demand intake, validation, prioritization, and internal staffing coordination. Track and govern bench and redeployment, ensuring faster staffing and minimizing bench cost. Maintain real-time visibility of resource supply, demand pipeline, critical skills, and risks. Partner with TA for external hiring and L&D / Practices for upskilling/reskilling alignment. Monitor utilization and billability metrics, including fulfilment SLAs and workforce KPIs. Build and publish dashboards/reports for leadership on fulfilment trends, forecasting and workforce insights. Drive process, data quality, and automation improvements within WFM. Required Skills & Experience 10–12 years of hands-on experience in WFM / Resource Management / Capacity Planning in an IT services environment. Strong understanding of technology skills and IT project lifecycles. Expertise in bench management, fulfilment operations, and workforce analytics. Advanced proficiency in Excel / Sheets, reporting and WFM tools. Excellent communication and stakeholder management skills with ability to influence across functions. Good to Have Exposure to Data Analytics and AI talent landscape. Experience using analytics/BI platforms (Power BI / Tableau / Qlik) or AI-enabled matching engines. Attributes for Success Analytical thinking, sense of urgency, data discipline Strong collaboration & negotiation skills Ability to work in a fast-paced and dynamic business environment Education Bachelor’s or Master’s degree in Business/ HR/ Engineering / Technology / IT. Certifications in WFM / Analytics/ Project Management are an advantage.

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