Intouchcx - Customer Service Role - International Voice Process (1-5 Yrs) Bangalore (after-sales/customer Service)
2 weeks ago
Greeting from IntouchCX We are hiring for International Voice Process Customer Service Associate Minimum 6 months of International Voice Experience who can join us immediately Please get in touch with HR Gayathri - 7899915387 he role of the Customer Service Associate CSA - Voice will be responsible for - Having daily interactions with the customer to handle issues from end to end via call - Going the extra mile to engage customers in solving issues and ensuring satisfaction - Quickly and effectively building rapport with customers while diagnosing and resolving issues - Providing white glove service and having the ability to provide an overall excellent customer experience - Managing customer expectations regarding estimated response times Requirements - Receive inbound calls to gather and verify required information and do utmost within their power to solve customer problems - Actively listen to the customer and show empathy and patience- Provide information to the client and place appropriate notes in system indicating exactly what action was taken or needs to be taken- Ensure policies and procedures are followed on all calls- Maintain thorough knowledge of systems so that information can be researched and proper information is given to customer- Learn and retain a thorough working knowledge of all existing and new process and procedures- Achieve assigned Key Performance Indicators e g Call Handle Time Quality CSAT DSATEducational Work Experience and Requirements - Must successfully pass a background check- High school diploma OR equivalent required- Post secondary degree is a plus- Must have at least six months customer service experience or equivalentPerks and Benefits - An attractive compensation package with performance-based incentives- Incredible learning and growth opportunities - Outstanding rewards and recognition program employee engagement activities Free Food and Transport while working on-site Medical InsuranceContact HR Gayathri 7899915387 ref updazz com
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Bengaluru, Karnataka, India INTOUCHCX Full timeWe are currently Hiring for International Non Voice Process Customer Service AssociateContact Details HR SanjanaMobile number 8147091044 Email ID sanjana rai intouchcx com The role of Customer Support Associate CSA will be responsible for - Answering player support queries via Email and Discord- Troubleshooting game issues via Email and Discord-...
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Bengaluru, Karnataka, India INTOUCHCX Full time- International Voice Process Customer Service Associate - Minimum 6 months of International Voice Experience who can join us immediately The role of the Customer Service Associate CSA - Voice will be responsible for - Having daily interactions with the customer to handle issues from end to end via call - Going the extra mile to engage customers in...
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Bengaluru, Karnataka, India IntouchCX Full time ₹ 3,00,000 - ₹ 6,00,000 per year- International Voice Process Customer Service Associate.- Minimum 6 months of International Voice Experience who can join us immediately.The role of the Customer Service Associate (CSA) - Voice, will be responsible for :- Having daily interactions with the customer to handle issues from end to end via call.- Going the extra mile to engage customers in...
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Bengaluru, Karnataka, India INTOUCHCX Full timeWe are currently Hiring for International Non Voice Process - Chat Support Customer Service AssociateImmediate joiner requiredContact Details HR SanjanaMobile number 8147091044The role of Customer Support Associate CSA will be responsible for - Respond promptly and professionally to customer inquiries via live chat while identifying opportunities for...
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Customer Service
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Bengaluru, Karnataka, India IntouchCX Full time US$ 40,000 - US$ 80,000 per yearGreetings from IntouchCX Urgent Hiring | International Non-Voice - Apply NowHR Name- Monika ShreeHR Contact Email - Please note - Do not walkin on Saturday & Sunday Role & responsibilitiesThe role of Customer Support Associate (CSA), will be responsible for: Respond promptly and professionally to customer inquiries via livechat while identifying...
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Bengaluru, Karnataka, India INTOUCHCX Full timeWe are currently Hiring for Customer Service Associate CSA Non-VoiceContact HR Sanjana 8147091044The role of the Customer Service Associate CSA - Non-Voice will be responsible for - Providing support and resolve technical issues via email and other electronic communications- Building credibility and trust with the customer by empathizing with their...
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Bengaluru, Karnataka, India IntouchCX Full time ₹ 17,000 - ₹ 25,000 per yearJob descriptionWe're Hiring: Customer Support Associate (Chat) BangaloreLocation: Bangalore, IndiaChannel: Digital (Live Chat/Email)Shift Type: 24/7 Rotational Shifts (Rotational Week-offs)Language Requirement: EnglishExperience Required: 1+ year in customer service (preferably in chat support)Mention HR Rohit on top of the resume for quicker assistance.HR...
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Bengaluru, Karnataka, India Placjo Full timeAbout the Role As a Customer Support Associate - Voice you will be handling inbound voice calls primarily internal calls with no sales targets Your main responsibilities will include assisting customers with their queries and providing efficient resolutions focusing on key parameters like Average Handling Time AHT Key Responsibilities - Handle inbound...
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Bengaluru, Karnataka, India IntouchCX Full time ₹ 16,000 - ₹ 25,000 per yearDear Candidate ,Greetings from Intouch CX We are seeking a skilled and customer-focused Chat/Email Agent to provide real-time assistance to customers via live chat / Email.Wed love to get to know you better and invite you to an in-person interview at our Electronic City, Phase 1,Bangalore office to explore the opportunity of becoming aConsultant/Sr....
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Customer Support Executive
6 days ago
Bengaluru, Karnataka, India IntouchCX Full time ₹ 1,04,000 - ₹ 1,30,878 per yearCustomer Support Associate International Chat Process | IntouchCX BangaloreLocation: Electronic City Phase 1, BangaloreContact HR: Gheervani | Company Profile:IntouchCX (formerly 24-7 Intouch) is a global leader in customer care and technology solutions with over 25 years of experience. We deliver innovative, value-driven customer service across industries...
