Intouchcx - Executive - Customer Support - International Voice Process (1-7 Yrs) Bangalore (after-sales/customer Service)
2 weeks ago
- International Voice Process Customer Service Associate - Minimum 6 months of International Voice Experience who can join us immediately The role of the Customer Service Associate CSA - Voice will be responsible for - Having daily interactions with the customer to handle issues from end to end via call - Going the extra mile to engage customers in solving issues and ensuring satisfaction - Quickly and effectively building rapport with customers while diagnosing and resolving issues - Providing white glove service and having the ability to provide an overall excellent customer experience - Managing customer expectations regarding estimated response times Requirements - An obligation to deliver exceptional customer service - Receive inbound calls to gather and verify required information and do utmost within their power to solve customer problems - Have excellent judgment skills to be able to properly evaluate situations and immediately by providing effective solutions- Ability to learn new skills and quickly absorb and interpret new information products and features from the perspective of the customer- Actively listen to the customer and show empathy and patience- Provide information to the client and place appropriate notes in system indicating exactly what action was taken or needs to be taken- Ensure policies and procedures are followed on all calls- Maintain thorough knowledge of systems so that information can be researched and proper information is given to customer- Learn and retain a thorough working knowledge of all existing and new process and procedures- Achieve assigned Key Performance Indicators e g Call Handle Time Quality CSAT DSAT- Attend Team Meetings additional training sessions as scheduled- Performs other duties as assigned Critical Skills - Above average verbal and written communication skills - ability to speak accurately using proper grammar and good enunciation- Ability to show high emotional intelligence by remaining calm under pressure while solving the customers concerns- Ability to listen attentively and to use information provided by clients to tailor responses and actions to meet the clients specific needs- Ability to learn new skills and quickly absorb and interpret new information products and features from the perspective of the customer- Ability to work in a fast-paced hectic changing environment- Ability to organize and follow-up multiple tasks details with accuracy and timeliness- Ability to operate a phone system and personal computer- Ability to adhere to all organizational policies and procedures- Ability to work a variety of shifts including days afternoons evenings weekends and holidays- Ability to perform basic mathematical functions- Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgroundsEducational Work Experience and Requirements - Must successfully pass a background check- High school diploma OR equivalent required- Post secondary degree is a plus- Must have at least six months customer service experience or equivalentPerks and Benefits - Perks and benefits An attractive compensation package with performance-based incentives Incredible learning and growth opportunities Outstanding rewards and recognition program employee engagement activities Free Food and Transport while working on-site Medical Insurance Contact HR Sanjana 8147091044 ref updazz com
-
Bangalore, Karnataka, India INTOUCHCX Full timeCSA - Digital ProfileJob Title Customer Support Associate CSA - Workspace Bangalore India- Department Operations- Channel Digital Chat - Language English- Hours of Operation 24 7Overview of Position - We are seeking a skilled and customer-focused Chat Agent to provide real-time assistance to customers via live chat The ideal candidate will deliver...
-
Bangalore, Karnataka, India INTOUCHCX Full timeWe are currently Hiring for International Non Voice Process Email and Chat supportContact HR Meghana A CPhone number 9620689154Email I d ac meghana intouchcx comLocation Bangalore Ecity Phase 1 - Face to Face Interview If you re interested in this position you can revert me back or you can directly contact me on the above number - Having daily interactions...
-
Voice Process csr Intouchcx International
7 days ago
Electronic City, Bengaluru, Karnataka, India IntouchCX Full timeWe are hiring for **International Voice**( customer Support) - **IntouchCX** Schedule your Interview Need **Minimum 6 Months of experience**in BPO(international voice). Qualification : 10+2 or Diploma or Graduate **About company**: IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions. With over 20...
-
Bangalore, Karnataka, India INTOUCHCX Full timeWe are Hiring for International Non Voice Process - Email Chat Support Customer Support ExecutiveImmediate joiners requiredJob Summary We are looking for a detail-oriented and customer-focused individual to join our team as an International Non-Voice Process Executive In this role you will be responsible for handling customer queries and support requests...
-
Bangalore, Karnataka, India INTOUCHCX Full timeWe are currently Hiring for International Non Voice Process - Chat Support Customer Service AssociateImmediate joiner requiredContact Details HR SanjanaMobile number 8147091044The role of Customer Support Associate CSA will be responsible for - Respond promptly and professionally to customer inquiries via live chat while identifying opportunities for process...
-
Customer Support Executive
2 weeks ago
Electronic City, Bengaluru, Karnataka, India IntouchCX Full timeROLE: Customer Service Associate We are currently Hiring for International Non Voice Process | Customer Service Associate **Contact HR Samuel 8147091053 About IntouchCX IntouchCX is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we’re obsessed with providing...
-
Bangalore, Karnataka, India INTOUCHCX Full timeAs a VIP Customer Service Associate You Will - Have daily interactions with VIP customers and handle all issues from end to end via phone social media and chat - Proactively engage customers via social media to encourage participation in upcoming sales events - Quickly and and effectively build rapport with customers diagnose and resolve issues- Engage with...
-
International Email
2 weeks ago
Bengaluru, Karnataka, India IntouchCX Full time**Shift Type**: 24/7 Rotational Shifts (Rotational Week-offs) **Language Requirement**: English **Mention HR Sanjana on top of the resume for quicker assistance.** **Interview Process** Get ready to showcase your skills! Our selection process is designed to be smooth and efficient: - **HR Interaction** Lets get to know you - **Assessment Test** Show us...
-
International Customer Support
3 days ago
Electronic City, Bengaluru, Karnataka, India Bangalore Job Hub Full timeHiring for International Customer Support Process - IntouchCX **Requirements**: Education: PUC is fine Experience: Minimum 6 months in International Voice Process Age Limit: Up to 45 years Job Details: Shift: 5 Days Working, 2 Days Off Location: Electronic City (E-city) **Salary**: Up to ₹28,000 - ₹30,000 take-home Plus 1000 attendance...
-
International Customer Service Advisor
7 days ago
Koramangala, Bengaluru, Karnataka, India Bangalore Job Hub Full timeHiring for International Customer Support Process - IntouchCX **Requirements**: Education: PUC is fine Experience: Minimum 6 months in International Voice Process Age Limit: Up to 45 years Job Details: Shift: 5 Days Working, 2 Days Off Location: Electronic City (E-city) **Salary**: Up to ₹28,000 - ₹30,000 take-home Plus 1000 attendance...
