Intouchcx - Executive - Customer Support - International Voice Process (1-7 Yrs) Bangalore (after-sales/customer Service)
2 weeks ago
- International Voice Process Customer Service Associate - Minimum 6 months of International Voice Experience who can join us immediately The role of the Customer Service Associate CSA - Voice will be responsible for - Having daily interactions with the customer to handle issues from end to end via call - Going the extra mile to engage customers in solving issues and ensuring satisfaction - Quickly and effectively building rapport with customers while diagnosing and resolving issues - Providing white glove service and having the ability to provide an overall excellent customer experience - Managing customer expectations regarding estimated response times Requirements - An obligation to deliver exceptional customer service - Receive inbound calls to gather and verify required information and do utmost within their power to solve customer problems - Have excellent judgment skills to be able to properly evaluate situations and immediately by providing effective solutions- Ability to learn new skills and quickly absorb and interpret new information products and features from the perspective of the customer- Actively listen to the customer and show empathy and patience- Provide information to the client and place appropriate notes in system indicating exactly what action was taken or needs to be taken- Ensure policies and procedures are followed on all calls- Maintain thorough knowledge of systems so that information can be researched and proper information is given to customer- Learn and retain a thorough working knowledge of all existing and new process and procedures- Achieve assigned Key Performance Indicators e g Call Handle Time Quality CSAT DSAT- Attend Team Meetings additional training sessions as scheduled- Performs other duties as assigned Critical Skills - Above average verbal and written communication skills - ability to speak accurately using proper grammar and good enunciation- Ability to show high emotional intelligence by remaining calm under pressure while solving the customers concerns- Ability to listen attentively and to use information provided by clients to tailor responses and actions to meet the clients specific needs- Ability to learn new skills and quickly absorb and interpret new information products and features from the perspective of the customer- Ability to work in a fast-paced hectic changing environment- Ability to organize and follow-up multiple tasks details with accuracy and timeliness- Ability to operate a phone system and personal computer- Ability to adhere to all organizational policies and procedures- Ability to work a variety of shifts including days afternoons evenings weekends and holidays- Ability to perform basic mathematical functions- Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgroundsEducational Work Experience and Requirements - Must successfully pass a background check- High school diploma OR equivalent required- Post secondary degree is a plus- Must have at least six months customer service experience or equivalentPerks and Benefits - Perks and benefits An attractive compensation package with performance-based incentives Incredible learning and growth opportunities Outstanding rewards and recognition program employee engagement activities Free Food and Transport while working on-site Medical Insurance Contact HR Sanjana 8147091044 ref updazz com
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Bengaluru, Karnataka, India INTOUCHCX Full timeGreeting from IntouchCX We are hiring for International Voice Process Customer Service Associate Minimum 6 months of International Voice Experience who can join us immediately Please get in touch with HR Gayathri - 7899915387 he role of the Customer Service Associate CSA - Voice will be responsible for - Having daily interactions with the customer to...
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Bengaluru, Karnataka, India INTOUCHCX Full timeWe are currently Hiring for International Non Voice Process Customer Service AssociateContact Details HR SanjanaMobile number 8147091044 Email ID sanjana rai intouchcx com The role of Customer Support Associate CSA will be responsible for - Answering player support queries via Email and Discord- Troubleshooting game issues via Email and Discord-...
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Bengaluru, Karnataka, India IntouchCX Full time ₹ 3,00,000 - ₹ 6,00,000 per year- International Voice Process Customer Service Associate.- Minimum 6 months of International Voice Experience who can join us immediately.The role of the Customer Service Associate (CSA) - Voice, will be responsible for :- Having daily interactions with the customer to handle issues from end to end via call.- Going the extra mile to engage customers in...
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Bengaluru, Karnataka, India INTOUCHCX Full timeWe are currently Hiring for International Non Voice Process - Chat Support Customer Service AssociateImmediate joiner requiredContact Details HR SanjanaMobile number 8147091044The role of Customer Support Associate CSA will be responsible for - Respond promptly and professionally to customer inquiries via live chat while identifying opportunities for...
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Bengaluru, Karnataka, India IntouchCX Full time ₹ 1,40,000 - ₹ 28,00,000 per yearJob description About IntouchCX: IntouchCX, formerly known as 24-7 Intouch, is a global contact center outsourcer that provides innovative, value-driven customer service solutions. Founded in 2000 by Greg and Jeff Fettes, the company started as a small telephone answering service in the Canadian Prairies and has grown to employ over 35,000 people across 14...
