Intouchcx - Customer Support Consultant - Chat Support - International Process (1-5 Yrs) Bangalore (after-sales/customer Service) [Immediate Start]

7 hours ago

Bangalore Karnataka, India INTOUCHCX Full time

CSA - Digital ProfileJob Title Customer Support Associate CSA - Workspace Bangalore India- Department Operations- Channel Digital Chat - Language English- Hours of Operation 24 7Overview of Position - We are seeking a skilled and customer-focused Chat Agent to provide real-time assistance to customers via live chat The ideal candidate will deliver exceptional service resolve queries efficiently and represent the brand in a friendly and professional manner The role of Customer Support Associate CSA will be responsible for - Respond promptly and professionally to customer inquiries via live chat while identifying opportunities for process improvement - Resolve product or service problems by clarifying the customer s issue and identifying the cause - Escalate unresolved issues to the appropriate internal teams - Maintain detailed and clear records of customer interactions Essential Functions- Committed to providing outstanding customer service at every touchpoint - Demonstrates strong self-management skills and consistently meets responsibilities - Identify trends and take an active role in delivering suggestions for process product improvements- Provides mentorship and guidance to new hires during onboarding and training - IntouchCX intouchcx com- Supports team members by offering insights and recommendations when handling complex or challenging cases - Proficient in using office productivity tools e g Microsoft Office Google Workspace Critical Skills- Excellent written communication and typing skills - Proficiency in English- High attention to detail and accuracy - Strong problem-solving and conflict resolution skills - Shift Timings Night Rotational Shifts- Perks 2-way Cabs and Food- Fresher Salary 16k 4k performance based Incentives- Exp Salary Upto 22k 4k performance based Incentives- Flexible and available to work various shifts including weekdays evenings weekends and holidays Educational Work Experience and Requirements- Must successfully pass a background check- High school diploma or equivalent required- Post secondary degree is a plus- 1 years of experience in Customer Service Chat or related fieldWalkin Interview Details - Address 92 1B Electronic City Phase I Electronic City Bengaluru Karnataka 560100- Monday to FridayTiming s 9 30am - 3 00pm- https share google vCbdYRigz7y2BZvKd- Pont of contact HR Samuel7899915386 8147091054 ref updazz com

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