Intouchcx - Customer Support Consultant - Chat Support - International Process (1-5 Yrs) Bangalore (after-sales/customer Service)
2 days ago
CSA - Digital ProfileJob Title Customer Support Associate CSA - Workspace Bangalore India- Department Operations- Channel Digital Chat - Language English- Hours of Operation 24 7Overview of Position - We are seeking a skilled and customer-focused Chat Agent to provide real-time assistance to customers via live chat The ideal candidate will deliver exceptional service resolve queries efficiently and represent the brand in a friendly and professional manner The role of Customer Support Associate CSA will be responsible for - Respond promptly and professionally to customer inquiries via live chat while identifying opportunities for process improvement - Resolve product or service problems by clarifying the customer s issue and identifying the cause - Escalate unresolved issues to the appropriate internal teams - Maintain detailed and clear records of customer interactions Essential Functions- Committed to providing outstanding customer service at every touchpoint - Demonstrates strong self-management skills and consistently meets responsibilities - Identify trends and take an active role in delivering suggestions for process product improvements- Provides mentorship and guidance to new hires during onboarding and training - IntouchCX intouchcx com- Supports team members by offering insights and recommendations when handling complex or challenging cases - Proficient in using office productivity tools e g Microsoft Office Google Workspace Critical Skills- Excellent written communication and typing skills - Proficiency in English- High attention to detail and accuracy - Strong problem-solving and conflict resolution skills - Shift Timings Night Rotational Shifts- Perks 2-way Cabs and Food- Fresher Salary 16k 4k performance based Incentives- Exp Salary Upto 22k 4k performance based Incentives- Flexible and available to work various shifts including weekdays evenings weekends and holidays Educational Work Experience and Requirements- Must successfully pass a background check- High school diploma or equivalent required- Post secondary degree is a plus- 1 years of experience in Customer Service Chat or related fieldWalkin Interview Details - Address 92 1B Electronic City Phase I Electronic City Bengaluru Karnataka 560100- Monday to FridayTiming s 9 30am - 3 00pm- https share google vCbdYRigz7y2BZvKd- Pont of contact HR Samuel7899915386 8147091054 ref updazz com
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International Chat Support intouchcx
3 days ago
Bengaluru, Karnataka, India IntouchCX Full time**We're Hiring: Customer Support Associate (Chat) Bangalore** **Channel**: Digital (Live Chat) **Shift Type**: 24/7 Rotational Shifts (Rotational Week-offs) **Language Requirement**: English **Experience Required**: 1+ year in customer service (preferably in chat support) **Mention HR Sanjana on top of the resume for quicker assistance.** **Interview...
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Bangalore, Karnataka, India INTOUCHCX Full timeWe are currently Hiring for International Non Voice Process - Chat Support Customer Service AssociateImmediate joiner requiredContact Details HR SanjanaMobile number 8147091044The role of Customer Support Associate CSA will be responsible for - Respond promptly and professionally to customer inquiries via live chat while identifying opportunities for process...
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Customer Support Specialist
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bangalore, India Customer Support Full time1. Job Role & Requirements Position: International Voice Process Work Mode: Work from Office Location: Hyderabad (Working location: DLF | Interview location: Hitech City) Vacancies: 2002. Candidate Profile Experience: Minimum 1 year in international voice process Education: Graduate (mandatory) Communication: Excellent C1 level English 3. Compensation &...
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Customer Support Executive
2 weeks ago
Electronic City, Bengaluru, Karnataka, India IntouchCX Full timeROLE: Customer Service Associate We are currently Hiring for International Non Voice Process | Customer Service Associate **Contact HR Samuel 8147091053** About IntouchCX IntouchCX is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we’re obsessed with providing...
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Customer Support Executive
3 days ago
Electronic City, Bengaluru, Karnataka, India IntouchCX Full timeROLE: Customer Service Associate We are currently Hiring for International Non Voice Process | Customer Service Associate **Contact HR Samuel 8147091053** About IntouchCX IntouchCX is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we’re obsessed with providing...
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Customer Support Executive
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Electronic City, Bengaluru, Karnataka, India IntouchCX Full timeROLE: Customer Service Associate -Voice (Technical support) About IntouchCX IntouchCX is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we’re obsessed with providing remarkable customer experiences for the world’s most innovative brands. About the Job Are you a...
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Bengaluru, Karnataka, India Aegis Customer Support Services Private Limited Full timeLooking for Excellent communication. International Voice process. Background verification. Customer support. Benefits - Two way cab facility within the hiring boundary. Quarterly Bonus & Performance based incentives are available. **Job Types**: Full-time, Permanent, Fresher **Salary**: ₹250,000.00 - ₹320,000.00 per year **Benefits**: -...
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Customer Support Executive
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Bangalore, India D Square Consulting Service Full timeJD - Customer Support Executive (Danish Language) - This is a full-time opportunity with- D Square Consulting Services Pvt. Ltd. - Experience:- 2+ years (including a minimum of 1 year in the hospitality industry) - Work Mode:- Work from Office - Work Hours:- 9:00 AM - 5:00 PM (Central European Time) | 1:30 PM - 9:30 PM (Indian Time) Location:- Bangalore The...
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Bangalore, Karnataka, India Placjo Full timeAbout the Role As a Customer Support Associate - Voice you will be handling inbound voice calls primarily internal calls with no sales targets Your main responsibilities will include assisting customers with their queries and providing efficient resolutions focusing on key parameters like Average Handling Time AHT Key Responsibilities - Handle inbound...
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Bangalore, Karnataka, India INTOUCHCX Full timeInternational Voice Process Customer Service Associate - Minimum 6 months of International Voice Experience who can join us immediately The role of the Customer Service Associate CSA - Voice will be responsible for - Having daily interactions with the customer to handle issues from end to end via call - Going the extra mile to engage customers in solving...
