Customer Support Executive

3 days ago

Electronic City Bengaluru Karnataka, India IntouchCX Full time

ROLE: Customer Service Associate -Voice (Technical support)

About IntouchCX

IntouchCX is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we’re obsessed with providing remarkable customer experiences for the world’s most innovative brands.

About the Job

Are you a self-motivated individual, have excellent customer service skills, and love learning about new technology? Then this is the role for you We’re looking for a Customer Service Associate

As a Customer Service Associate -Voice, You Will

Provide support and resolve technical issues via emai; & call and other electronic communications.

Build credibility and trust with the customer by empathizing with their problem in words, proactively understanding their needs and responding promptly to resolve their issue.

Leverage your experience to provide feedback to the team on how to improve our services.

Drive customer communication during critical events.

As a Customer Service Associate - Non-Voice, You Have

Fluency in written English.

Experience in the gaming/tech support (asset).

Excellent oral and/or written communication skills.

Customer service experience with strong customer focus.

Excellent team player with experience and passion for gaming.

Strong multi-tasking skills.

Strong analytical and troubleshooting skills.

The enthusiasm to be a self-starter who is excited about learning new technologies on a daily basis.

Benefits of working as a Customer Service - Non-Voice:
An attractive compensation package with performance-based incentives.

Incredible learning and growth opportunities.

Outstanding rewards and recognition program & employee engagement activities.

Free Food and Transport while working on-site.

Medical Insurance

Pay: ₹10,632.95 - ₹28,326.21 per month

**Benefits**:

- Commuter assistance
- Food provided
- Health insurance
- Internet reimbursement

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Semi voice: 1 year (preferred)

**Language**:

- English (preferred)

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