International Chat Support intouchcx

2 weeks ago

Bengaluru Karnataka, India IntouchCX Full time

**We're Hiring: Customer Support Associate (Chat) Bangalore**

**Channel**: Digital (Live Chat)
**Shift Type**: 24/7 Rotational Shifts (Rotational Week-offs)
**Language Requirement**: English
**Experience Required**: 1+ year in customer service (preferably in chat support)

**Mention HR Sanjana on top of the resume for quicker assistance.**

**Interview Process**
Get ready to showcase your skills Our selection process is designed to be smooth and efficient:

- **HR Interaction** Lets get to know you
- **Assessment Test** Show us your aptitude and problem-solving
- **Operations Round** Meet with the management team

**Interview Details**
**Interviews Happening between Monday to Friday**
**Time**: 10:00 AM IST - 3:00 PM IST
**Venue**: IntouchCX, No. 92/1B, Konappana Agrahara, Electronic City Phase 1, Bangalore 560100
**Landmark**: Adjacent to Kauvery Hospital

**Documents to Carry**
Updated Resume (mention **HR Sanjana**” on top for quicker assistance)
Government ID Proof (Aadhar Card & PAN Card - mandatory)

**Dress smart, bring your confidence, and we’ll handle the rest**
See you at the interview - your journey starts here.

**What Youll Do**:

- Assist customers via chat with professionalism and empathy
- Resolve issues, escalate when needed, and document interactions
- Meet KPIs like response time and CSAT
- Share feedback to improve tools and processes

**You Bring**:

- Excellent written English and typing skills
- Strong problem-solving and multitasking abilities
- Flexibility to work shifts (including weekends/holidays)

Exclusive Employee BenefitsComplimentary Two-Way Cab **Hassle-free commute, every day**
Free Meals **Stay fueled and focused during your shift**
Comprehensive Health Insurance **- Your health is our priority**
PF & Statutory Benefits **- Secure your future with confidence**

**Why Work With Us?**
Global brand exposure | Learning & growth | Supportive team culture

**Job Types**: Full-time, Permanent

Pay: Up to ₹30,000.00 per month

**Benefits**:

- Commuter assistance
- Food provided
- Health insurance
- Life insurance
- Provident Fund

Work Location: In person

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