Voice Process csr Intouchcx International

1 week ago

Electronic City Bengaluru Karnataka, India IntouchCX Full time

We are hiring for **International Voice **( customer Support) - IntouchCX

Schedule your Interview

Need **Minimum 6 Months of experience **in BPO(international voice).

Qualification : 10+2 or Diploma or Graduate

About company:
IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we obsess about our clients by providing remarkable customer experiences for the worlds most innovative brands. IntouchCX has been recently recognized as one of the Best Employers for Diversity in 2022 by Forbes and Statista Inc. This recognition comes after IntouchCX was named by Forbes as one of Americas Best Large Employers for 2022, and a Top Employer for New Grads.

Roles and Responsibility:
Having daily interactions with the customer to handle issues from end to end via call

Going the extra mile to engage customers in solving issues and ensuring satisfaction.

Quickly and effectively building rapport with customers while diagnosing and resolving issues.

Providing white glove service and having the ability to provide an overall excellent customer experience.

Managing customer expectations regarding estimated response times.

Eligibility Skills:
Above average verbal and written communication skills - ability to
speak accurately, using proper grammar, and good Communication
Ability to show high emotional intelligence by remaining calm under
pressure while solving the customers concerns
Ability to listen attentively and to use information provided by clients to
tailor responses and actions to meet the clients specific needs
Ability to learn new skills and quickly absorb and interpret new
information, products, and features from the perspective of the
customer
Ability to work in a fast-paced, hectic, changing environment
Ability to organize and follow-up multiple tasks/details with accuracy
and timeliness
Ability to operate a phone system and personal computer
Ability to adhere to all organizational policies and procedures
Ability to work a variety of shifts including days, afternoons, evenings,
weekends and holidays
Ability to perform basic mathematical functions
Ability to effectively interact with employees at all levels of the
organization and work with a variety of people from diverse
backgrounds.

**Benefits**:
5 days work 2 days off(US Shift)

Free 2 way Cab, Free Food Facility

**Contact HR Sanjana**

Phone - **8147091044**

Pay: Up to ₹400,000.00 per year

**Benefits**:

- Commuter assistance
- Flexible schedule
- Food provided
- Health insurance
- Provident Fund

Schedule:

- Evening shift
- Night shift
- Rotational shift
- UK shift
- US shift

Supplemental Pay:

- Overtime pay
- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

Work Location: In person

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