Customer Support Executive

2 weeks ago

Bengaluru, Karnataka, India IntouchCX Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Greetings from Intouch CX

Hiring for Customer Support International Non-Voice.

Point of Contact : HR Daphnie

Overview of the position :

We are seeking a skilled and customer-focused Chat Agent to provide

real-time assistance to customers via live chat. The ideal candidate will

deliver exceptional service, resolve queries efficiently, and represent the

brand in a friendly and professional manner.

The role of Customer Support Associate (CSA), will be responsible for :

Respond promptly and professionally to customer inquiries calls

chat while identifying opportunities for process improvement.

Resolve product or service problems by clarifying the customers

issue and identifying the cause.

Escalate unresolved issues to the appropriate internal teams.

Essential Functions :

Committed to providing outstanding customer service at every touchpoint.

Demonstrates strong self-management skills and consistently meets responsibilities.

Identify trends and take an active role in delivering suggestions for process & product improvements

IntouchCX | Digital (Chat)

Language English

Hours of Operation 24/7

Excellent written communication and typing skill :

Proficiency in English

High attention to detail and accuracy.

Strong problem-solving and conflict resolution skills.

Ability to multitask and manage multiple chat windows simultaneously.

Must successfully pass a background check

High school diploma or equivalent required

Post secondary degree is a plus

1+ years of experience in Customer Service Chat or related field

Perks & Benefits

2 way free cab & Food

Candidates can share CV on below Email or what's app number

HR Daphnie

Walk-in Details Venue :

HR Reference : DAPHNIE

Monday - Friday : 9:00am - 3:00pm



IntouchCX Electronic City Phase 1 Konnapana Agrahara adjacent Kauvery Hospital

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