Customer Support Executive

5 hours ago

Bengaluru, Karnataka, India Inspiringtouch Full time ₹ 3,00,000 - ₹ 6,00,000 per year
Overview The position of Customer Support Executive is a crucial role within our organization as it directly impacts customer satisfaction and retention. Customer Support Executives are responsible for providing exceptional customer service, addressing inquiries, resolving issues, and maintaining positive relationships with our customers. They play a vital role in ensuring that our customers' needs are met and that they have a positive experience with our company.Key Responsibilities
  • Responding to customer inquiries via phone, email, and chat
  • Resolving customer issues in a timely and professional manner
  • Providing product information and assistance to customers
  • Handling customer complaints and escalations
  • Documenting customer interactions and transactions
  • Coordinating with other departments to resolve customer issues
  • Identifying and assessing customers' needs to achieve satisfaction
  • Following up with customers to ensure their concerns are resolved
  • Managing a high volume of customer inquiries while maintaining quality
  • Updating and maintaining customer records
  • Contributing to the development of customer support processes and best practices
  • Assisting in training new customer support representatives
  • Monitoring customer satisfaction metrics and producing reports
  • Assisting in other tasks as needed to support the customer support team
Required Qualifications
  • Bachelor's degree or equivalent work experience
  • Proven experience in a customer support role
  • Excellent communication skills, both verbal and written
  • Strong problem-solving abilities
  • Empathetic and patient demeanor
  • Ability to multitask and prioritize in a fast-paced environment
  • Understanding of customer service principles and practices
  • Proficiency in customer support software and CRM systems
  • Ability to work effectively in a team environment
  • Attention to detail and accuracy
  • Flexibility to work in shifts and handle weekend rotations
  • Knowledge of products and services offered by the company
  • Ability to remain calm and professional under pressure
  • Positive attitude and willingness to learn and grow
  • Good time management skills

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