Intouchcx - Associate - Customer Service - Chat Support - International Process (1-4 Yrs) Bangalore (after-sales/customer Service) 15h Left
2 days ago
We are currently Hiring for International Non Voice Process - Chat Support Customer Service AssociateImmediate joiner requiredContact Details HR SanjanaMobile number 8147091044The role of Customer Support Associate CSA will be responsible for - Respond promptly and professionally to customer inquiries via live chat while identifying opportunities for process improvement - Resolve product or service problems by clarifying the customers issue and identifying the cause - Escalate unresolved issues to the appropriate internal teams - Provide accurate valid and complete information using the right tools and resources - Maintain detailed and clear records of customer interactions - Meet or exceed key performance indicators KPIs such as response time resolution rate and customer satisfaction Essential skills - Committed to providing outstanding customer service at every touchpoint - Demonstrates strong self-management skills and consistently meets responsibilities - Identify trends and take an active role in delivering suggestions for process product -improvements - Provides mentorship and guidance to new hires during onboarding and training - Supports team members by offering insights and recommendations when handling complex or challenging cases - Contributes to special initiatives and projects based on team priorities and business needs - Participates in scheduled team meetings and ongoing training to stay aligned with updates and goals - Willing to take on additional tasks and responsibilities as needed to support the team - Proficient in using office productivity tools e g Microsoft Office Google Workspace - Possesses deep expertise in product functionality operational workflows company policies and service agreements Critical skills - Excellent written communication and typing skills - Proficiency in English High attention to detail and accuracy - Strong problem-solving and conflict resolution skills - Ability to multitask and manage multiple chat windows simultaneously - Ability to multitask and manage multiple chat windows simultaneously and helpdesk software - Empathy and a customer-first mindset - Demonstrates strong emotional intelligence by staying composed under pressure while effectively addressing customer issues - Capable of rapidly learning new tools and features interpreting them through the lens of customer needs and usability - Applies guidelines consistently and objectively while exercising sound judgment in complex or discretionary decisions- Thrives in dynamic high-pressure environments with frequent changes - Flexible and available to work various shifts including weekdays evenings weekends and holidays Educational Work Experience and Requirements - Must successfully pass a background check- High school diploma or equivalent required- Post secondary degree is a plus- 1 years of experience in Customer Service Chat or related fieldBenefits An attractive compensation package with performance-based incentives- Incredible learning and growth opportunities- Outstanding rewards and recognition program employee engagement activities- Free Food and Transport while working on-site- Medical InsuranceTo schedule your interviewkindly Contact HR SANJANA or WhatsApp your CV on 8147091044 Email ref updazz com
-
Bengaluru, Karnataka, India INTOUCHCX Full timeGreeting from IntouchCX We are hiring for International Voice Process Customer Service Associate Minimum 6 months of International Voice Experience who can join us immediately Please get in touch with HR Gayathri - 7899915387 he role of the Customer Service Associate CSA - Voice will be responsible for - Having daily interactions with the customer to...
-
Bengaluru, Karnataka, India INTOUCHCX Full timeWe are currently Hiring for International Non Voice Process Customer Service AssociateContact Details HR SanjanaMobile number 8147091044 Email ID sanjana rai intouchcx com The role of Customer Support Associate CSA will be responsible for - Answering player support queries via Email and Discord- Troubleshooting game issues via Email and Discord-...
-
Customer Support Executive
6 days ago
Bengaluru, Karnataka, India IntouchCX Full time ₹ 1,04,000 - ₹ 1,30,878 per yearCustomer Support Associate International Chat Process | IntouchCX BangaloreLocation: Electronic City Phase 1, BangaloreContact HR: Gheervani | Company Profile:IntouchCX (formerly 24-7 Intouch) is a global leader in customer care and technology solutions with over 25 years of experience. We deliver innovative, value-driven customer service across industries...
-
International Customer Service
7 days ago
Bengaluru, Karnataka, India IntouchCX Full time ₹ 17,000 - ₹ 25,000 per yearJob descriptionWe're Hiring: Customer Support Associate (Chat) BangaloreLocation: Bangalore, IndiaChannel: Digital (Live Chat/Email)Shift Type: 24/7 Rotational Shifts (Rotational Week-offs)Language Requirement: EnglishExperience Required: 1+ year in customer service (preferably in chat support)Mention HR Rohit on top of the resume for quicker assistance.HR...
-
Hiring For International Email and Chat Process
2 weeks ago
Bengaluru, Karnataka, India IntouchCX Full time US$ 50,000 - US$ 1,00,000 per yearGreetings from Intouch CX Hiring for Customer Support international Voice Point of Contact : HR Vishnu Overview of the position : We are seeking a skilled and customer-focused Chat Agent to providereal-time assistance to customers via live chat. The ideal candidate willdeliver exceptional service, resolve queries efficiently, and represent thebrand in a...
-
Customer Support Executive
1 week ago
Bengaluru, Karnataka, India IntouchCX Full time ₹ 15,00,000 - ₹ 28,00,000 per yearGreetings from Intouch CX Hiring for Customer Support Email & ChatPoint of Contact : HR PUSHPA Overview of the position :We are seeking a skilled and customer-focused Chat Agent to provide real-time assistance to customers via live chat. The ideal candidate will deliver exceptional service, resolve queries efficiently, and represent the brand in a friendly...
-
Customer Support Executive
2 weeks ago
Bengaluru, Karnataka, India IntouchCX Full time ₹ 2,50,000 - ₹ 5,00,000 per yearGreetings from Intouch CX Hiring for Customer Support Email & ChatPoint of Contact : HR Daphnie Overview of the position :We are seeking a skilled and customer-focused Chat Agent to provide real-time assistance to customers via live chat. The ideal candidate will deliver exceptional service, resolve queries efficiently, and represent the brand in a friendly...
-
Chat Process
1 week ago
Bengaluru, Karnataka, India IntouchCX Full time ₹ 1,40,000 - ₹ 28,00,000 per yearJob description About IntouchCX: IntouchCX, formerly known as 24-7 Intouch, is a global contact center outsourcer that provides innovative, value-driven customer service solutions. Founded in 2000 by Greg and Jeff Fettes, the company started as a small telephone answering service in the Canadian Prairies and has grown to employ over 35,000 people across 14...
-
Customer Service
1 week ago
Bengaluru, Karnataka, India IntouchCX Full time ₹ 16,000 - ₹ 25,000 per yearDear Candidate ,Greetings from Intouch CX We are seeking a skilled and customer-focused Chat/Email Agent to provide real-time assistance to customers via live chat / Email.Wed love to get to know you better and invite you to an in-person interview at our Electronic City, Phase 1,Bangalore office to explore the opportunity of becoming aConsultant/Sr....
-
Customer Service
2 weeks ago
Bengaluru, Karnataka, India IntouchCX Full time US$ 40,000 - US$ 80,000 per yearGreetings from IntouchCX Urgent Hiring | International Non-Voice - Apply NowHR Name- Monika ShreeHR Contact Email - Please note - Do not walkin on Saturday & Sunday Role & responsibilitiesThe role of Customer Support Associate (CSA), will be responsible for: Respond promptly and professionally to customer inquiries via livechat while identifying...
