Associate - Customer Support (0-5 Yrs) Bangalore (after-sales/customer Service)
2 weeks ago
About the Role As a Customer Support Associate - Voice you will be handling inbound voice calls primarily internal calls with no sales targets Your main responsibilities will include assisting customers with their queries and providing efficient resolutions focusing on key parameters like Average Handling Time AHT Key Responsibilities - Handle inbound customer queries over the phone - Provide accurate and timely information and solutions - Maintain a high level of customer satisfaction - Adhere to communication protocols and company policies - Collaborate with team members to ensure smooth operations Locations Language Requirements We require candidates who are proficient in English and at least one of the regional languages listed below for their respective locations Location Language Requirements Monthly Stipend Range INR Bangalore English and Kannada Tamil 15 000 - 20 000Shift Timings - 9 hours per day including a 60-minute break - 6-day work week - Rotational shifts 24 7 environment - Typical shifts include 9 AM to 5 PM 10 AM to 6 PM - Late evening night shifts e g 3 PM to 12 AM 4 PM to 1 AM 5 PM to 2 AM 6 PM to 3 AM are also part of the rotation - Company-arranged drop-off service will be provided for shifts ending after 9 30 PM Apprenticeship Program Details This apprenticeship program is designed for - NAPS National Apprenticeship Promotion Scheme Undergraduates- NATS National Apprenticeship Training Scheme GraduatesAttendance will be managed through Writer Information s HRMS system Selection Certification Process 1 Interview Process 3 Rounds - HR Screening- Interview- Online English Test An AI-based test with a passing score of 52 out of 100 Candidates who do not pass can reappear or reapply after 30 days for the same position 2 Batch Joining Candidates will join in groups of 25-30 3 Post-Joining Training Certification 3 Weeks - Mandatory 3-week training program no leave allowed during this period - Includes On-the-Job Training OJT and classroom training - Weekly evaluation parameters will be in place - Upon successful completion you will receive a certificate making you eligible to be part of the team Non-certified candidates will exit but can reapply after 90 days Career Growth Incentives - Internal Job Postings IJPs Opportunities for career progression within the company are available every 6 months - Incentive Programs Attractive incentive programs including special day incentives are in place ref updazz com
-
Customer Service Executive
2 weeks ago
Bengaluru, Karnataka, India Aegis Customer Support Services Private Limited Full timeCSA is required to take outbound calls related to seller requests, queries and complaints for giant e-commerce process. Pre - Requisites: 1. Must be an Indian Citizen and resident and should be 18-26 years of Age. 2. Must have excellent (Verbal) English communication skills and strong Hindi communication skills with no MTI. (Versant quality 3/4) 3. Should...
-
Bengaluru, Karnataka, India Aegis Customer Support Services Private Limited Full timeLooking for Excellent communication. International Voice process. Background verification. Customer support. Benefits - Two way cab facility within the hiring boundary. Quarterly Bonus & Performance based incentives are available. **Job Types**: Full-time, Permanent, Fresher **Salary**: ₹250,000.00 - ₹320,000.00 per year **Benefits**: -...
-
Customer Support Specialist
2 weeks ago
bangalore, India Customer Support Full time1. Job Role & Requirements Position: International Voice Process Work Mode: Work from Office Location: Hyderabad (Working location: DLF | Interview location: Hitech City) Vacancies: 2002. Candidate Profile Experience: Minimum 1 year in international voice process Education: Graduate (mandatory) Communication: Excellent C1 level English 3. Compensation &...
-
Customer Support Associate
18 hours ago
Electronics City, Bengaluru, Karnataka, India MoSahay Associate Full time### We are hiring **Customer Support Associates** for a **Bengali voice process** at our Electronic City, Bangalore location. If you are passionate about helping people and have excellent communication skills in both **Bengali and English**, we want to hear from you! ### **Key Responsibilities**: - Handle inbound and outbound customer calls in...
-
Customer Support Executive
5 days ago
Bangalore, India D Square Consulting Service Full timeJD - Customer Support Executive (Danish Language) - This is a full-time opportunity with- D Square Consulting Services Pvt. Ltd. - Experience:- 2+ years (including a minimum of 1 year in the hospitality industry) - Work Mode:- Work from Office - Work Hours:- 9:00 AM - 5:00 PM (Central European Time) | 1:30 PM - 9:30 PM (Indian Time) Location:- Bangalore The...
-
Bangalore, Karnataka, India Prosperr.io Full timeJob description1 Assist in managing customer relationships and ensuring they get the most out of our platform 2 Collaborate with the Customer Success team to address customer inquiries and resolve issues 3 Help track customer satisfaction and identify opportunities for improvement 4 Gain hands-on experience in customer onboarding training and support...
-
Bangalore, Karnataka, India INTOUCHCX Full timeCSA - Digital ProfileJob Title Customer Support Associate CSA - Workspace Bangalore India- Department Operations- Channel Digital Chat - Language English- Hours of Operation 24 7Overview of Position - We are seeking a skilled and customer-focused Chat Agent to provide real-time assistance to customers via live chat The ideal candidate will deliver...
-
Customer Support Associate
2 weeks ago
Bengaluru, Karnataka, India ContactPoint360 Full time**Job Title**: Customer Support Associate**: **Location**: Bangalore, India (On-site) **Company**: ContactPoint 360 **About ContactPoint 360**: At **ContactPoint 360**, we are committed to delivering exceptional customer experiences through innovation, empathy, and collaboration. Our Bangalore office fosters a **diversified and enriching work culture**,...
-
Bangalore, Karnataka, India BlackHardStone Full timeJob Title Customer Support Executive - Sports ProcessJob Location Electronic City Phase 2 BangaloreWork Mode On-siteShift Fixed Day ShiftWeek Off Two days rotationalTransport Not provided We are looking for enthusiastic and customer-focused individuals to join our Sports Process team The role involves handling customer queries effectively via calls Key...
-
Bangalore, Karnataka, India SOFTPATH TECH SOLUTIONS PVT LTD Full timeJob Title Customer Support Executive- Location Bangalore WFO - Experience 2-3 Years- Languages English Hindi Fluent Position Summary We are looking for a Customer Support Executive who is passionate about delivering exceptional service and ensuring customer satisfaction The role involves handling customer inquiries resolving complaints and providing guidance...
