Intouchcx - Executive - Customer Service - International Non Voice Process - Gaming Process (0-8 Yrs) Bangalore (after-sales/customer Service)
5 days ago
We are currently Hiring for Customer Service Associate CSA Non-VoiceContact HR Sanjana 8147091044The role of the Customer Service Associate CSA - Non-Voice will be responsible for - Providing support and resolve technical issues via email and other electronic communications- Building credibility and trust with the customer by empathizing with their problem in words- Proactively understanding their needs and responding promptly to resolve their issue- Applying advanced troubleshooting techniques to provide unique solutions to the customers individual needs- Leveraging their experience to provide feedback to the team on how to improve client services- Driving customer communication during critical eventsRequirements- An obligation to deliver exceptional customer service- Receive emails and chats to gather and verify required information and do utmost within their power to solve customer problems- Demonstrate empathy and patience to the customer- Demonstrate enthusiasm to be a self-starter who is excited about learning new technologies on a daily basis- Provide information to the client and place appropriate notes in system indicating exactly what action was taken or needs to be taken- Ensure policies and procedures are followed- Maintain thorough knowledge of systems so that information can be researched and proper information is given to customer- Learn and retain a thorough working knowledge of all existing and new process and procedures- Achieve assigned Key Performance Indicators e g Call Handle Time Quality CSAT DSAT- Attend Team Meetings additional training sessions as scheduled-Performs other duties as assignedCritical Skills- Above average verbal and written communication skills - ability to speak accurately using proper grammar and good enunciation- Ability to listen attentively and to use information provided by clients to tailor responses and actions to meet the clients specific needs- Ability to work in a fast-paced hectic changing environment- Ability to organize and follow-up multiple tasks details with accuracy and timeliness- Ability to operate a personal computer- Ability to adhere to all organizational policies and procedures- Ability to work a variety of shifts including days afternoons evenings weekends and holidays- Ability to perform basic mathematical functions- Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgroundsEducational Work Experience and Requirements- Must successfully pass a background check- High school diploma or equivalent required- Must have at least six months customer service experience or equivalent- Experience in the gaming tech support industry is a plus Perks and Benefits - Perks and benefits An attractive compensation package with performance-based incentives - Incredible learning and growth opportunities Outstanding rewards and recognition program employee engagement activities - Free Food and Transport while working on-site- Medical Insurance ref updazz com
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Bengaluru, Karnataka, India INTOUCHCX Full timeWe are currently Hiring for International Non Voice Process Customer Service AssociateContact Details HR SanjanaMobile number 8147091044 Email ID sanjana rai intouchcx com The role of Customer Support Associate CSA will be responsible for - Answering player support queries via Email and Discord- Troubleshooting game issues via Email and Discord-...
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Bengaluru, Karnataka, India INTOUCHCX Full timeGreeting from IntouchCX We are hiring for International Voice Process Customer Service Associate Minimum 6 months of International Voice Experience who can join us immediately Please get in touch with HR Gayathri - 7899915387 he role of the Customer Service Associate CSA - Voice will be responsible for - Having daily interactions with the customer to...
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International Non voice process
2 weeks ago
Bengaluru, Karnataka, India IntouchCX Full time US$ 4,000 - US$ 8,000 per yearGreetings from IntouchCX We are currently Hiring for International Non Voice Process - Email & Chat Support Customer Service Associate Immediate joiner required Contact Details:HR : Jestina Mobile number : Email ID : The role of Customer Support Associate (CSA), will be responsible for:Answering player support queries via Email and chat and...
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Bengaluru, Karnataka, India INTOUCHCX Full time- International Voice Process Customer Service Associate - Minimum 6 months of International Voice Experience who can join us immediately The role of the Customer Service Associate CSA - Voice will be responsible for - Having daily interactions with the customer to handle issues from end to end via call - Going the extra mile to engage customers in...
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Bengaluru, Karnataka, India INTOUCHCX Full timeWe are currently Hiring for International Non Voice Process - Chat Support Customer Service AssociateImmediate joiner requiredContact Details HR SanjanaMobile number 8147091044The role of Customer Support Associate CSA will be responsible for - Respond promptly and professionally to customer inquiries via live chat while identifying opportunities for...
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Bengaluru, Karnataka, India IntouchCX Full time ₹ 3,00,000 - ₹ 6,00,000 per year- International Voice Process Customer Service Associate.- Minimum 6 months of International Voice Experience who can join us immediately.The role of the Customer Service Associate (CSA) - Voice, will be responsible for :- Having daily interactions with the customer to handle issues from end to end via call.- Going the extra mile to engage customers in...
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Customer Service
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Bengaluru, Karnataka, India IntouchCX Full time US$ 40,000 - US$ 80,000 per yearGreetings from IntouchCX Urgent Hiring | International Non-Voice - Apply NowHR Name- Monika ShreeHR Contact Email - Please note - Do not walkin on Saturday & Sunday Role & responsibilitiesThe role of Customer Support Associate (CSA), will be responsible for: Respond promptly and professionally to customer inquiries via livechat while identifying...
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Hiring For International Gaming Email
2 weeks ago
Bengaluru, Karnataka, India IntouchCX Full time ₹ 2,50,000 - ₹ 5,00,000 per yearGreetings from Intouch CX Hiring for Customer Support Email & Chat & International Voice & Nonvoice (Gaming Process) Point of Contact : HR Apoorva / Overview of the position : We are seeking a skilled and customer-focused Chat Agent to provide real-time assistance to customers via live chat. The ideal candidate will deliver exceptional service,...
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Bengaluru, Karnataka, India 247 Customer Private Limited Full timeJob DescriptionPosition: International Non voice Customer SupportMode: Work from OfficeShift: Rotational Night Shift (2 rotational week offs)Salary: starting 2.7 LPA to 3.8LPARoles and Responsibilities- Provide exceptional customer support through email, chat, and non-voice processes to resolve customer queries and concerns.- - Handle multiple chats...
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Bengaluru, Karnataka, India 247 Customer Private Limited Full timeJob DescriptionInternational Voice/Chat Process ExecutiveYears of exp: 0-3 YearsJob Location: BangaloreReference Code - 134Here are the key details for your walk-in interview:- Walk-in Dates: 11th September till 30th September 2025 (Excluding Sunday)- Time: 9:30 AM to 3:00 PM- Venue: Prestige Tech Platina, 2, Marathahalli - Sarjapur Outer Ring Road,...
