Customer Service

5 days ago

Bengaluru, Karnataka, India IntouchCX Full time US$ 40,000 - US$ 80,000 per year

Greetings from IntouchCX

Urgent Hiring | International Non-Voice - Apply Now

HR Name- Monika Shree

HR Contact

Email -

Please note - Do not walkin on Saturday & Sunday

Role & responsibilities

The role of Customer Support Associate (CSA), will be responsible for: Respond promptly and professionally to customer inquiries via livechat while identifying opportunities for process improvement. Resolve product or service problems by clarifying the customers issue and identifying the cause .Escalate unresolved issues to the appropriate internal teams. Provide accurate, valid, and complete information using the right tools and resources .Maintain detailed and clear records of customer interactions. Meet or exceed key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction.

Preferred candidate profile

Excellent written communication and typing skills. Proficiency in English High attention to detail and accuracy. Strong problem-solving and conflict resolution skills .Ability to multitask and manage multiple chat windows simultaneously. Basic technical literacy (familiarity with CRM tools, chat platforms, and helpdesk software).

Flexible and available to work various shifts, including weekdays,evenings, weekends, and holidays.

Exclusive Employee Benefits:

  • Complimentary Two-Way Cab Service Hassle-free daily commute
  • Free Meals Stay energized throughout your shift
  • Comprehensive Health Insurance Weave got you covered
  • PF & Other Statutory Benefits Secure your future

Walk-in's are welcome- Monday to Friday between 10:00Am - 1:00Pm

Mention HR name in the Resume (HR- Monika Shree)

Location- 92/1B, Electronic City Phase I, Electronic City, Bengaluru, Karnataka

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