Customer Service

3 weeks ago

Bengaluru, Karnataka, India Mind click Full time
We are Hiring*Job Details:*Role:* Customer Service - Voice and Non-VoiceLocation:* Bangalore (Work From Office)Fresher and Experience can applySalary:*- Freshers: 3 LPA as per interview- Experienced: 4.5 LPA as per interviewRequirements:- Good English communication- UG/Graduate- Age: 18-30 yearsBenefits:- Two-way transport (based on location)- Rotational shifts & 2 days offIf interested Kindly share your resume on whatsapp OR CV to usKey Responsibilities Voice Support (Inbound & Outbound) Answer incoming customer calls in a polite, professional, and efficient manner. Assist customers with queries related to products, services, billing, order tracking, account issues, etc. Resolve complaints and service issues within company policies and time frames. Conduct outbound calls for follow-ups, surveys, service feedback, or escalation resolution. Document all call interactions and outcomes accurately in the CRM or ticketing system. Non-Voice Support (Email, Chat, Social Media, and Tickets) Respond to customer emails and live chat inquiries in a timely and courteous manner. Address concerns related to product features, technical support, returns, refunds, account status, etc. Escalate complex issues to appropriate departments while ensuring the customer is kept informed. Monitor and respond to queries or feedback on social media platforms (if applicable). Maintain proper grammar, tone, and clarity in all written communication. Problem Solving & Issue Resolution Identify root causes of customer problems and suggest solutions. Troubleshoot product/service-related issues with attention to detail. Follow up with customers to ensure problems are resolved to satisfaction. Maintain high customer satisfaction scores by delivering personalized, consistent support. System & Process Adherence Use internal tools, knowledge bases, and scripts to assist with issue resolution. Follow standard operating procedures (SOPs) and service level agreements (SLAs). Keep records of customer interactions, transactions, and actions taken. Collaborate with cross-functional teams to improve customer service processes.More information about this Customer Service - Voice and Non-Voice JobPlease go through the below FAQs to get all answers related to the given Customer Service - Voice and Non-Voice jobWhat are the job requirements to apply for this Customer Service - Voice and Non-Voice job position? Ans: A candidate must have a minimum of fresher as an Customer Service - Voice and Non-Voice What is the qualification for this job? Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE) What is the hiring Process of this job? Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.This Customer Service - Voice and Non-Voice is a work from home job? Ans: No ,its not a Work from Home Job. How many job vacancies are opening for the Customer Service - Voice and Non-Voice position? Ans: There are immediate 1 job openings for Customer Service - Voice and Non-Voice in our Organisation.

12th Pass (HSE)

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