Customer Service

1 day ago

Bengaluru, Karnataka, India NatWest Group Full time ₹ 9,00,000 - ₹ 12,00,000 per year
  • If you have strong team leadership experience, this is a chance to lead, manage and coach a team to deliver outstanding customer service through telemarketing, telesales and retention activities
  • We'll look to you to lead by example by making customer calls to identify and understand customer needs and help them by delivering solutions that are fit for purpose
  • You'll be recognised for delivering a first class outbound and inbound telephony and digital service to our prospective customers and existing customers
  • We're offering this role at associate vice president level
What you'll doYour other responsibilities will include:
  • Developing the capability of your team through observations, feedback and coaching
  • Establishing effective working relationships with key stakeholders within the business and the broader bank to plan and deliver targeted telemarketing campaigns
  • Developing and maintaining a forward looking telemarketing campaign planner
  • Analysing the results of the team to make sure that data quality utilised for telemarketing campaigns is optimised
  • Providing effective planning and management of your team's workload
  • Experience of planning and delivering targeted telemarketing campaigns
  • The ability to lead by example through calls to customers to identify and understand their needs and recommend appropriate solutions
  • An excellent customer focus and the proven ability to exceed customer expectations
  • Strong interpersonal and communication skills
  • The ability to develop effective working relationships with colleagues and stakeholders
  • Good time management, planning and organisational skills

NatWest Group

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