International Customer Service

7 days ago

Bengaluru, Karnataka, India IntouchCX Full time ₹ 17,000 - ₹ 25,000 per year

Job description

We're Hiring: Customer Support Associate (Chat) Bangalore

Location: Bangalore, India

Channel: Digital (Live Chat/Email)

Shift Type: 24/7 Rotational Shifts (Rotational Week-offs)

Language Requirement: English

Experience Required: 1+ year in customer service (preferably in chat support)

Mention HR Rohit on top of the resume for quicker assistance.

HR Contact No / (Rohit R Nath)

Interview Process

Get ready to showcase your skills Our selection process is designed to be smooth and efficient:

  1. HR Interaction Lets get to know you
  2. Assessment Test Show us your aptitude and problem-solving
  3. Operations Round Meet with the management team

Position Details:

  • Role: Consultant/Sr. Consultant - Customer Support
  • Location: Electronic City, Phase 1, Bangalore
  • Shift Timings: Rotational Night Shifts
  • CTC: Freshers 17k + 4K - 6K Incentives
  • CTC : Experience 17K - 25K + 4K Incentives

Exclusive Employee Benefits

Complimentary Two-Way Cab Hassle-free commute, every day

Free Meals Stay fueled and focused during your shift

Comprehensive Health Insurance Your health is our priority

PF & Statutory Benefits Secure your future with confidence

Interview Details

Interviews Happening between Monday to Friday

Time: 10:00 AM IST - 3:00 PM IST

Venue: IntouchCX, No. 92/1B, Konappana Agrahara, Electronic City Phase 1, Bangalore 560100

Landmark: Adjacent to Kauvery Hospital

Documents to Carry

Updated Resume (mention "HR Rohit on top for quicker assistance)

Government ID Proof (Aadhar Card & PAN Card mandatory)

Dress smart, bring your confidence, and well handle the rest

See you at the interview – your journey starts here.

What You"ll Do:

  • Assist customers via chat & Email with professionalism and empathy
  • Resolve issues, escalate when needed, and document interactions
  • Meet KPIs like response time and CSAT
  • Share feedback to improve tools and processes

You Bring:

  • Excellent written English and typing skills
  • Email and Chat support experience (1+ year preferred)
  • Strong problem-solving and multitasking abilities
  • Flexibility to work shifts (including weekends/holidays)

Why Work With Us?

Global brand exposure | Learning & growth | Supportive team culture

Apply now and start a rewarding career in digital customer experience

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