Service Delivery Head

Job Description

Your role

People Leadership & Culture Building

- Lead, mentor, and grow a high-performing AI delivery team.
- Foster a culture of innovation, collaboration, and continuous learning.
- Drive employee engagement and career development through structured programs.
- Champion diversity, inclusion, and psychological safety within the team.

2. Service Delivery & Operational Excellence

- Own end-to-end delivery of AI solutions across business units.
- Establish and monitor KPIs, SLAs, and quality benchmarks.
- Implement best practices in agile delivery, DevOps, and MLOps.
- Ensure scalability, reliability, and performance of AI services.

3. Customer Focus & Stakeholder Management

- Act as the primary point of contact for internal and external stakeholders.
- Translate business needs into AI-driven solutions with measurable impact.
- Ensure high levels of customer satisfaction and proactive issue resolution.
- Collaborate with cross-functional teams to align delivery with strategic goals.

4. Technical Leadership

- Stay abreast of emerging AI technologies and trends.
- Guide teams in the use of tools such as Python, TensorFlow, PyTorch, Azure ML, and LLM platforms.
- Oversee architecture decisions, model lifecycle management, and data governance.
- Promote experimentation and rapid prototyping to accelerate innovation.

To succeed, you will need

Experience Requirement:

- 10+ years of experience in AI leadership roles.
- Proven track record of managing team.
- Experience in building and scaling high-performing teams.
- Strong background in service delivery frameworks (ITIL, Agile, DevOps).
- Experience in managing multi-location or global delivery teams.
- Demonstrated success in driving operational efficiency and excellence.
- Hands-on experience with AI/ML tools and platforms (e.g., Python, TensorFlow, PyTorch, Azure ML).
- Experience with data engineering, model deployment, and MLOps.
- Familiarity with LLMs, generative AI, and prompt engineering.
- Experience with cloud-native architectures and microservices.
- Knowledge of compliance and data privacy regulations (GDPR, HIPAA).
- Experience with enterprise AI platforms (e.g., Databricks).
- Knowledge of AI ethics, bias mitigation, and responsible AI practices.

Leadership Traits:

- Experience in change management and organizational transformation.
- Exposure to leadership coaching or mentoring program
- You are passionate and have big picture vision for this role.
- You have excellent communication skills, both verbal and written
- You are entrepreneurial and are open to different cultures
- You are customer focused, enthusiastic, and professional
- You can work under time pressure to respect deadlines
- You can integrate smoothly into the existing team and stimulate the knowledge sharing between your colleagues
- You can collaborate easily with colleagues from other business functions in the Global IT Hub and GECIA
- You also maintain good relations with third parties.

In return, we offer

- An opportunity to shape the future of AI in a global organization. This is a strategic role focused on defining the roadmap for the artificial intelligence competence and achieving it.
- Collaborative and inclusive work environment
- Global exposure and opportunities
- This role is ideal for you, if you wish to challenge yourself on the technological front and creating a competence centre for AI
- This role gives you enough opportunities to build your professional network among technical fraternity within the group
- This role also expects you to build a very strong network of local ecosystem and bring the benefits for Atlas Copco

Job location

Hybrid
This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site in Pune.

Contact information

Talent Acquisition Team: Shreya Pore

Uniting curious minds
Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.

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