Head of Service Delivery

2 days ago


Pune, Maharashtra, India Antal International Full time ₹ 20,00,000 - ₹ 25,00,000 per year

This is a senior leadership role where you'll be owning the ITSM business unit, responsible for delivery excellence, client satisfaction, financial success, and growth strategy. You'll essentially run the ITSM unit as a business — managing delivery, driving innovation, and working closely with sales and operations to grow the practice

Key Responsibilities:

  • Own the
    P&L and overall performance
    of the ITSM unit.
  • Define and execute
    business strategy and growth plans
    .
  • Ensure
    high-quality delivery
    of ITSM projects and services.
  • Lead, mentor, and
    scale senior and delivery teams
    .
  • Build strong
    client relationships
    and engage with CXOs.
  • Drive
    innovation, automation, and process improvements
    .
  • Collaborate with
    sales and pre-sales
    to win new business opportunities.

Mandatory Skills / Experience
:

  • 15+ years in IT with
    strong ITSM expertise
    (ServiceNow, BMC, Cherwell, or Ivanti).
  • Proven
    leadership in managing business units or large teams
    .
  • Strong
    stakeholder management
    and
    CXO engagement skills
    .
  • Track record of
    driving revenue growth and successful ITSM delivery
    .

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