Service Delivery

19 hours ago

Pune, Maharashtra, India Adani Enterprises Ltd Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Service Delivery - Operations

  • Perform physical and remote hands-on support for data centre equipment, including servers, network devices, and storage systems.
  • Conduct routine inspections and maintenance of data centre infrastructure to ensure optimal performance.
  • Assist with the installation, configuration, and decommissioning of hardware and software.
  • Troubleshoot and resolve technical issues related to data centre operations, escalating to higher-level support when necessary.
  • Monitor data centre environmental conditions and respond to alarms and alerts.
  • Collaborate with internal teams and clients to ensure timely and efficient service delivery.
  • Maintain accurate documentation of all activities, including incident reports, maintenance logs, and inventory records.
  • Adhere to data centre security protocols and best practices to ensure the safety and integrity of all systems.
  • Participate in on-call rotation to provide 24/7 support as needed.
  • 24/7 Rotational shifts

Experience

  • Bachelor's degree in information technology, Computer Science, or a related field, or equivalent work experience.
  • Proven experience in data centre operations, remote hands support, or a similar role.
  • Strong technical knowledge of data centre infrastructure, including servers, networking, and storage systems.
  • Excellent troubleshooting and problem-solving skills.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Strong communication and interpersonal skills.
  • Familiarity with data centre management tools and software.
  • Ability to lift and move heavy equipment as required.

Preferred Qualifications:

  • Certifications such Cisco CCNA and Microsoft
  • Knowledge of ITIL processes and best practices
Experience LevelEntry Level

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