Service Owner, Core Delivery

Overview

This is a leadership role within Business Technology Services (BTS) Technology Delivery function accountable for the development and testing capability to support Projects for a Core Domain.

The Core service owner is accountable for understanding the business and technologies priorities, determining the workforce planning for the delivery and testing teams as well as the quality, timing and operational supportability of delivery and testing. You will be the key relationship owner between the Domain Owner and the development and testing teams, operating as the conduit between the teams and providing a whole portfolio view for the Domain.

The core service owner also needs to build IP for the domain with selection of right skills, work closely with other domain owners for cross skilling, sharing/exchange of ideas and best practices

Key Accountabilities and main responsibilities

Strategic Focus

• Provide the connection between multidisciplinary business areas and stakeholders; develop a one team approach to the delivery of technology services, removing barriers and cultural differences to promote seamless delivery teams across global and vendor boundaries.
• Develop a workforce plan to ensure that immediate and future skills and supply are available to meet business delivery needs.
• Develop strategies to simplify technology delivery, increase speed to market and reduce overall cost base.
• Create Agile & DevOps Culture through training and coaching resources to deliver in line with best practice.
• Continuous improvement measured through customer satisfaction demonstrating yearly improvement in metrics.
• Increase technology proficiency and knowledge within Link removing our reliance on third parties for delivery and expertise (IP) of Link systems.

Operational Management

• Develop relationships with Domain stakeholders and act as a point of escalation.
• Organise and provide quality estimates for the delivery of work.
• Allocate the right skilled resources across the portfolio to deliver to estimates and to ensure 100% utilisation.
• Engage with vendors and vendor resources where applicable to flex workforce as required.
• Deliver technology solutions at scale and utilising a global level model.
• Gives direction on which tools or methods to use.
• Provide governance of delivery ensuring that quality standards are met, development standards, automation, security, accessibility, performance and operational supportability.
• Identifying opportunities for service improvement.
• Anticipate problems, able to articulate the problem and helps others to articulate the problem. Builds problem-solving capabilities in others.

Reporting

• Workforce Reporting.
• Project Delivery Reporting.
• Risks and Issues.

People Leadership

• Manage cross geography / global teams.
• Technical skill development of team members
• Maintain throughput and output from the team.
• Work with third parties and vendors for development activities.
• Ensure that skill levels and experience is maintained.
• Development of the team environment to ensure a robust, skilled and collaborative team, driving appropriate retention.
• Embed Link Group purpose and values in people management and operating practices.
• Act on Link Listen staff feedback.
• Drive activities to support the Link Group diversity and inclusion objectives.
• Lead and motivate the team to deliver quality.
• Be a leader from front in knowledge transfer, domain knowledge and delivery excellence.
• Motivate teams by providing them best practices & a framework for governance.

Governance & Risk

• Ensure adherence to and personally promote Link Group's core values, policies and standards.
• Ensure adherence to governance framework set up by the domain and provide accurate matrices accordingly.
• Reviewing IT processes and procedures to ensure efficiency and simplicity for the business and meet control objectives as set out by GS007, ISO27001 and other financial industry regulations.

Experience & Personal Attributes

• A minimum of 10-15 years' team leadership or line management experience.
• Business product knowledge in Superannuation, Insurance, Managed Funds and Registry Services highly desirable or at a minimum in the financial industry.
• Strong experience in driving change and engaging teams through influence.
• Experience in working with global teams.
• Deep understanding of Agile standards and processes.
• Strong interpersonal skills to engage with people at all levels of the organisation and build strong relationships and trust with clients and internal stakeholders.
• Highly effective communication, collaboration and influencing skills.
• Strong leadership skills with a focus on coaching and developing teams.
• Able to communicate a compelling vision and purpose to broader team.
• Sound judgment and logical thinking.
• Ability to apply innovative thinking to problem solving. Require the individual to be proactive, detail oriented and have demonstrable experience working within a structured project environment.
• Maintains trust, respect, cooperation, and positive relationships in all circumstances.
• Familiar with the project development lifecycle, methodologies, and general project management.
• Enthusiastic attitude, discipline and approach.
• Can demonstrate independent working. Ability to work under pressure with a view to attaining monthly targets.
• May require occasional travel.

MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly.

Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.

A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.

Our MUFG Retirement Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.

By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.

MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.

Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.