SAP Service Delivery Manager

Job Description:

Position: Service Delivery Manager

Location: Pune/Bangalore/Hyderabad

Who We are:

Acuiti Labs is a specialist Global SAP consulting firm headquartered in London, UK, servicing clients globally for 'Consume to Cash' process transformation and optimization.

We solve business challenges and problems using the most appropriate solution architecture, technology which fits into the client's requirements and provides optimum functionalities, build tech platforms, and enable market-winning digital strategies. Our core expertise and experience are in technology R&D, digital and business strategy. We deploy efficient and effective talent solutions to enable innovation and build software products and solutions in a robust and economic manner. We also have innovative business engagement models to suit the needs of each client. For more information, please visit our website -

What we believe in:

We take pride in having a diverse and talented workforce spread across various geographical locations. We are a gender-neutral organisation and we strongly believe in Diversity and Inclusion. Our core values include – Excellence

• Integrity
• Learning
• Organisational pride
• Respect

What We Do:

Innovation is at the heart of everything that Acuiti Labs offer. As an SAP Silver Partner, and an SAP BRIM company, Acuiti Labs has been delivering business technology solutions & digital transformation deploying SAP BRIM (Billing) on S/4HANA and cloud-based applications such as Subscription Billing, CPQ & Entitlement Management.

Acuiti Labs come with the experience of multiple industry use cases to support the subscription and consumption-based Target Operating Models. This includes Mobility-as-a-Service (Travel using Public Transport and Private Vehicles), Tourism-as-a-Service (Hotels, Entertainment Parks), Ports-as-a-Service (Airports and Seaports), Postal-as-a-Service, Telco-as-a -service, and Software-as-a-Service. "Our core expertise and experience lie in providing reliable technology, enabling digital transformation for an intelligent enterprise, and offering business strategy consulting, and deploying innovative and efficient solutions.

What we offer you:

We are proud to be an organisation that firmly believes in having a company culture that is friendly, motivating, nurturing, and challenging at the same time. we enthusiastically promote new policies and practices that ensures wellbeing of our employees

Requirement:

We are seeking a Service Delivery Manager to lead a dynamic team focused on assisting clients with the setup and installation of technology tools and products. The ideal candidate will have extensive experience with SAP S/4 HANA, SAP BRIM, and AGILE delivery methodologies, along with a strong blend of technical and business acumen. This role requires a proactive leader capable of navigating complex situations and ensuring successful deployment of solutions.

Responsibilities

• Team Leadership: Lead a team of 25-30 consultants in delivering high-quality technology setup and installation services to clients.
• Stakeholder Collaboration: Work closely with stakeholders and end users to plan, configure, and develop systems that meet organizational objectives.
• Deployment Oversight: Coordinate the deployment of programs and systems, ensuring minimal disruption and a smooth transition for all parties involved.
• Issue Resolution: Understand and analyze issues raised by technical and functional teams, providing guidance and support to resolve challenges effectively.
• Ambiguity Management: Respond promptly to leadership requests, particularly in ambiguous or complex situations, ensuring clear communication and action.

Qualifications

• Experience: 10+ years in Service Delivery Manager roles, with a proven track record in leading teams and managing complex projects.
• SAP Expertise: Must possess hands-on experience with the latest SAP delivery, specifically S/4 HANA and SAP BRIM.
• AGILE Methodology: Strong experience in AGILE delivery for SAP, demonstrating the ability to manage iterative development and collaboration.
• Incident Management: Familiarity with incident management processes and tools to effectively address and resolve issues.
• Technical Skills: A solid technical background, preferably with ABAP knowledge, and experience in at least two or more SAP ERP modules.
• Business Acumen: Ability to bridge the gap between technical solutions and business needs, translating requirements into actionable deliverables.
• Technology Savvy: Keen awareness of emerging technologies and trends within the SAP ecosystem.