Head of Service Operations

4 days ago

Pune, Maharashtra, India Talent Corner HR Services Pvt Ltd Full time
A well established Construction dealership company based is Pune is looking for Service head who would be responsible for managing parts operations within the dealership to maximize return on investment through; optimizing the parts department processes to ensure internal and external customer satisfaction, increasing number of profitable parts sales, exercising disciplined expense control, attracting and retaining outstanding talent and effectively engaging all department personnel.
Industry type: Heavy Earth Moving Machinery Industry (HEMM)
Salary Range: Open salary (Depends upon Current CTC and relevant experience)
Experience required : More than 15 years (preferably in the same industry)
Location: Pune
This position reports to the Director
Interested candidates kindly send me your updated resume at
Duties and Responsibilities:
Establish new business along with developing the existing customer database
Train, motivate, and lead service and after sales teams to achieve set objectives and targets
Maintain contact with clients to obtain customer feedback regarding product/service quality
Assist clients in resolving issues and complaints concerning purchased products or services
Build and establish good work relationship with clients to facilitate increased patronage and revenue
Monitor contract details to notify clients of pending expiration and help process renewal
Supervise the operations of service and after sales teams to ensure set targets are met
Develop and implement strategies effective for ensuring a satisfied clientele .
Direct and coordinate the customer service operation of a team to ensure clients are tended appropriately in line with set customer service standards
Develop and optimize support and service processes, tools, and systems
Oversee all post-sales services provided to clients to ensure customer satisfaction
Maintain an up-to-date knowledge of job operations by conducting research and participating in educational programs
Provide periodic reports to management on all sales and service activities
Ensure compliance with all general and company policies when carrying out job duties.
Responsible for all relevant targets and KPI's achievements for dealer and principle. Also responsible for all collections and receivables for aftersales related sales.
Skills, Abilities, and Knowledge – for CST Head Job
Bachelor's degree in Mechanical Engineering.
Communication Skills: CST head are adept at interacting with customers to identify and help meet their desires
Leadership Skills: should be able to coordinate and organize the activities of teams to ensure client satisfaction
Problem-solving Skills: Should be able to develop and implement solutions necessary to ensure increased patronage and customer satisfaction

  • Head of Service Operations

    4 days ago

    Pune, Maharashtra, India Talent Corner HR Services Pvt Ltd Full time

    A well established Construction dealership company based is Pune is looking for Service head who would be responsible for managing parts operations within the dealership to maximize return on investment through; optimizing the parts department processes to ensure internal and external customer satisfaction, increasing number of profitable parts sales,...

  • Head - Operations

    4 weeks ago

    Pune, Maharashtra, India Opengov Full time

    OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S.More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust.Category-leading products include enterprise asset management,...

  • Operation Head

    3 weeks ago

    Pune, Maharashtra, India CIEL HR Full time

    Job Summary The Head of Operations will be responsible for overseeing the hospitals operational functions ensuring the delivery of high-quality patient care while maintaining efficient and effective use of resources This role requires strategic leadership operational management and the ability to foster a collaborative environment among various...

  • Head Campus Operations Manager

    17 hours ago

    Pune, Maharashtra, India beBeeCampus Full time ₹ 15,00,000 - ₹ 20,10,000

    Job Description:The Head Campus Administrator oversees the daily operations of the campus, ensuring that objectives are met efficiently. This involves monitoring and analyzing reports to identify areas for improvement and implementing changes as needed.The role requires strong analytical and problem-solving skills, as well as excellent communication and...

  • service head

    12 hours ago

    Pune, Maharashtra, India Randstad Full time

    Position : Service HeadJob location : Pune  Key Responsibilities:1. Operational Leadership: Lead and manage all service/maintenance operations across depots/workshops. Develop and implement standard operating procedures (SOPs) for consistent service quality and increasing efficiency Monitor and improve workshop/depot efficiency, productivity, and...

  • Director - Asset Servicing, Pune Head

    2 days ago

    Pune, Maharashtra, India Citi Full time US$ 1,50,000 - US$ 2,00,000 per year

    Asset Servicing Pune Head - Director:Accomplished senior leader with expertise in Asset Servicing, to lead the functions Pune operations team for Custody Operations within Investor Services. Responsible for leading a regional team of 150+ FTE supporting EMEA and NAM markets as part of a global footprint encompassing 840 FTE across 40 locations and 63...

  • Business Head – PLM IT Services

    3 days ago

    Pune, Maharashtra, India SteepGraph Full time

    We are seeking a dynamic and experienced Practice Head to lead and grow our PLM IT Services Practice . This role requires deep domain expertise, people and delivery leadership, customer relationship skills, and strong business acumen. The Practice Head will be responsible for building strategic capabilities, driving innovation, scaling delivery, and...

  • Service Head

    3 weeks ago

    Pune, Maharashtra, India SANY Group Full time

    Job DescriptionTo lead the end-to-end execution of wind energy projects and ensure efficient operation and maintenance (O&M) of wind assets post-commissioning. The role involves strategic planning, stakeholder coordination, safety and compliance adherence, and delivering project and service KPIs within timeline and budget constraints.Job Responsibilities-...

  • Service Head

    4 weeks ago

    Pune, Maharashtra, India SANY Group Full time

    Job DescriptionTo lead the end-to-end execution of wind energy projects and ensure efficient operation and maintenance (O&M) of wind assets post-commissioning. The role involves strategic planning, stakeholder coordination, safety and compliance adherence, and delivering project and service KPIs within timeline and budget constraints.Job...

  • Service Head

    1 week ago

    Pune, Maharashtra, India SANY Group Full time

    Job Description To lead the end-to-end execution of wind energy projects and ensure efficient operation and maintenance (O&M) of wind assets post-commissioning. The role involves strategic planning, stakeholder coordination, safety and compliance adherence, and delivering project and service KPIs within timeline and budget constraints. Job Responsibilities ...