Head of Service Operations

4 weeks ago

Pune, Maharashtra, India Talent Corner HR Services Pvt Ltd Full time
A well established Construction dealership company based is Pune is looking for Service head who would be responsible for managing parts operations within the dealership to maximize return on investment through; optimizing the parts department processes to ensure internal and external customer satisfaction, increasing number of profitable parts sales, exercising disciplined expense control, attracting and retaining outstanding talent and effectively engaging all department personnel.
Industry type: Heavy Earth Moving Machinery Industry (HEMM)
Salary Range: Open salary (Depends upon Current CTC and relevant experience)
Experience required : More than 15 years (preferably in the same industry)
Location: Pune
This position reports to the Director
Interested candidates kindly send me your updated resume at
Duties and Responsibilities:
Establish new business along with developing the existing customer database
Train, motivate, and lead service and after sales teams to achieve set objectives and targets
Maintain contact with clients to obtain customer feedback regarding product/service quality
Assist clients in resolving issues and complaints concerning purchased products or services
Build and establish good work relationship with clients to facilitate increased patronage and revenue
Monitor contract details to notify clients of pending expiration and help process renewal
Supervise the operations of service and after sales teams to ensure set targets are met
Develop and implement strategies effective for ensuring a satisfied clientele .
Direct and coordinate the customer service operation of a team to ensure clients are tended appropriately in line with set customer service standards
Develop and optimize support and service processes, tools, and systems
Oversee all post-sales services provided to clients to ensure customer satisfaction
Maintain an up-to-date knowledge of job operations by conducting research and participating in educational programs
Provide periodic reports to management on all sales and service activities
Ensure compliance with all general and company policies when carrying out job duties.
Responsible for all relevant targets and KPI's achievements for dealer and principle. Also responsible for all collections and receivables for aftersales related sales.
Skills, Abilities, and Knowledge – for CST Head Job
Bachelor's degree in Mechanical Engineering.
Communication Skills: CST head are adept at interacting with customers to identify and help meet their desires
Leadership Skills: should be able to coordinate and organize the activities of teams to ensure client satisfaction
Problem-solving Skills: Should be able to develop and implement solutions necessary to ensure increased patronage and customer satisfaction

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