Relationship Officer-811-digital Banking Kotak 811-sales

4 days ago


Kota Rajasthan, India Kotak Mahindra Bank Full time

Job Category KMBL Degree Level Bachelor s Degree We are seeking a talented and customer-centric Relationship Officer to join our Digital Banking team In this role you will be responsible for enriching customer relationships acquiring new customers and cross-selling a range of banking products to meet their financial needs Your primary goal is to deepen customer engagement and increase the bank s wallet share ensuring a 360-degree approach to customer satisfaction Responsibilities Engage with customers to understand their financial needs and provide personalized solutions Increase the 811 book portfolio by acquiring new customers and enhancing existing relationships Develop and maintain strong relationships with high net worth customers offering tailored services Plan and execute sales initiatives lead generation activities and events to attract prospective clients Cross-sell a range of banking products including Demat trading credit cards loans insurance and mutual funds Prioritize 360-degree customer engagement and ensure a high level of service quality Track and resolve customer complaints and queries promptly aiming for excellent NPS scores Ensure compliance with account opening procedures and maintain high standards of customer service Collaborate with the team to achieve sales targets and contribute to the overall growth of the bank MBA Graduate AMFIMBA Graduate AMFI IRDA Certification an added advantage for customer orientation Excellent Interpersonal skills - Written and oral Good interpersonal and sales skills with strong people and time management Customer centric Qualifications Bachelor s degree in Business Finance or a related field 2-3 years of experience in a customer-facing role preferably in banking or financial services Excellent communication and interpersonal skills with a customer-centric approach Strong sales and negotiation skills with a proven track record of meeting targets Ability to build rapport and establish long-term customer relationships Proficiency in using digital banking platforms and tools Knowledge of banking products and services including loans investments and insurance Analytical skills to understand customer needs and provide tailored solutions Ability to work independently and as part of a team with a results-driven mindset



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