Operations Manager

Job Description

Who we are:

R1 is a leading provider of technology-driven solutions that help hospitals and health systems to manage their financial systems and improve patients experience. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, Al, intelligent automation and workflow orchestration. R1 is a place where we think boldly to create opportunities for everyone to innovate and grow. A place where we partner with purpose through transparency and inclusion. We are a global community of engineers, front-line associates, healthcare operators, and RCM experts that work together to go beyond for all those we serve. Because we know that all this adds up to something more, a place where we're all together better.

R1 India is proud to be recognized amongst Top 25 Best Companies to Work For 2024, by the Great Place to Work Institute. This is our second consecutive recognition on this prestigious Best Workplaces list, building on the Top 50 recognition we achieved in 2023. Our focus on employee wellbeing and inclusion and diversity is demonstrated through prestigious recognitions with R1 India being ranked amongst Best in Healthcare, amongst Top 50 Best Workplaces for Millennials, Top 50 for Women, Top 25 for Diversity and Inclusion and Top 10 for Health and Wellness. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to make healthcare work better for all by enabling efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 17,000+ strong in India with presence in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities.

Designation: Operations Manager

Role Objective: Manage AR, Denials and Appeal follow up operations team.

Essential Duties and Responsibilities:

Should have the ability to manage an operations team of 100+ FTEs.

Should have the ability to manage multiple provider/hospital sites.

Should have the ability to coordinate and proactively communicate with domestic counterparts and leaders.

Should have excellent analytical and decision-making skills.

Should have strong communication, interpersonal, and presentation skills.

Candidate should be self-driven, with leadership abilities and a results-oriented approach.

Should be able to identify and implement strategies for process improvement.

Should have experience in inter-departmental and intra-departmental coordination with multiple stakeholders.

Should have a thorough understanding of AR follow-up, denials, and appeals processes.

Should be able to drive KPIs to achieve business metrics.

Should ensure the timely delivery of projects and reports.

Should have the ability to prepare presentations for business meetings.

Should ensure and drive adherence to company policies and compliance standards.

Should manage the performance of supervisors and team members.

Should lead initiatives for productivity and quality improvement.

Should be able to control absenteeism and attrition within organization-defined goals.

Certification: N/A

Skill Set:

Domain knowledge on both CM1500 and UB04 claims follow up.

Operations Management.

Good analytical skills and proficiency with MS Word, Excel, and PowerPoint.

Pre-requisite:

- Should have overall 7+ years of experience in RCM Operations

- Should have analytical skills & exhibit clear thinking/reasoning

- Should be able to comprehend & well-articulated to present his/her thought process well

- Should have excellent feedback and coaching skills

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit:

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