Operations Manager

1 week ago

Chennai, Tamil Nadu, India Straive Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Position: Operations Manager

Timing: US Shift

Location: Remote

Straive is seeking a dynamic and strategic Operations Manager to support our billing and invoice operations and ensure alignment with evolving business needs and growth targets. This individual will be a critical player in monitoring and reporting on financial spend across all global operations and supporting the business across our global delivery model.

In this role, the Operations Manager will play a pivotal role in supporting global growth and talent strategy through financial oversight and operational excellence.

Key responsibilities:

  • Financial Tracking & Analysis: Monitor hiring activity, global resource costs, savings, and ROI of global resourcing initiatives using internal financial trackers.
  • Data Quality Oversight: Conduct follow-ups and escalate issues related to Global Partners data integrity, focusing on error rates, correction turnaround times, and overall data quality improvements.
  • Executive Reporting: Develop, maintain, and update executive-level dashboards, reports, and presentation materials that reflect financial and operational performance.
  • Budgeting & Forecasting: Support budget planning and forecasting efforts by analyzing billing and reporting data.
  • Billing Audits: Perform periodic audits of billing and reporting processes to ensure accuracy and timely validation of invoices and billing records.
  • Approval Coordination: Manage follow-ups with relevant approvers (e.g., leaders, reporting managers) to ensure timely approvals of global resource timesheets and invoices.
  • Strategic Support: Execute additional duties as assigned to support global operations and talent strategy.

WHAT YOU'LL BRING:

  • Bachelor's degree in Business, Finance, or related field from an accredited institution; advanced degree in is a plus.
  • 8+ years of experience in financial management, billing, and reporting, or a related operational leadership role, preferably in a consulting, professional services, or global delivery environment.
  • High proficiency with Microsoft Excel (pivot tables, formulas, data modeling) as it relates to analyzing/manipulating financial data.
  • High proficiency with PowerPoint, and collaboration tools such as Microsoft Teams.
  • Exceptional analytical skills, with experience in interpreting financial data, creating dashboards, tracking key performance indicators, and providing actionable insights.
  • Excellent stakeholder management skills, with the ability to build strong relationships and influence across all levels of the organization.
  • Demonstrated ability to manage multiple priorities and complex workflows in a fast-paced, high-growth environment.
  • Excellent written and verbal communication skills, with experience presenting to senior leadership.
  • Comfortable working across time zones and occasionally outside standard business hours to support global operations..

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