Operations Manager

2 weeks ago

Chennai, Tamil Nadu, India Tag E Services Pvt Ltd Full time ₹ 50,000 - ₹ 5,00,000 per year

An Operations Manager in Healthcare oversees the administrative and operational functions of a healthcare facility (hospital, clinic, nursing home, or medical office) to ensure efficient delivery of patient care, compliance with healthcare regulations, and smooth day-to-day operations. Their role combines healthcare knowledge with operational expertise. Here's a detailed breakdown:

  1. Healthcare Operations Oversight

Manage daily operations of the healthcare facility to ensure efficiency and quality patient care.

Coordinate between clinical and non-clinical departments (nursing, physicians, lab, billing, HR, IT).

Monitor workflow, patient throughput, and service delivery to optimize performance.

  1. Compliance and Regulatory Management

Ensure adherence to healthcare regulations, accreditation standards (e.g., JCAHO, NCQA, HIPAA).

Maintain compliance with licensing, certifications, and internal policies.

Prepare for audits and inspections by regulatory agencies.

  1. Financial and Resource Management

Oversee budgeting, cost control, and resource allocation.

Monitor operational expenses and optimize resource utilization.

Approve procurement of medical supplies, equipment, and operational tools.

  1. Staff Management and Leadership

Supervise administrative and operational staff, including scheduling, training, and performance evaluations.

Ensure sufficient staffing levels in clinical and non-clinical areas.

Promote teamwork and address staff concerns promptly.

  1. Process Improvement and Quality Assurance

Develop and implement standard operating procedures (SOPs) for clinical and administrative operations.

Analyze performance metrics to improve efficiency, reduce errors, and enhance patient care.

Lead initiatives to implement best practices and technological solutions (e.g., EMR/EHR systems, telehealth platforms).

  1. Patient Experience and Satisfaction

Ensure smooth patient admissions, billing, and discharge processes.

Address patient complaints and operational issues impacting care quality.

Collaborate with healthcare providers to enhance patient safety and satisfaction.

  1. Reporting and Strategic Planning

Track key performance indicators (KPIs) related to operations, finances, and patient care.

Provide regular reports to senior management.

Contribute to long-term strategic planning, capacity management, and service expansion.

  1. Risk and Safety Management

Ensure compliance with workplace safety, infection control, and emergency preparedness protocols.

Identify operational risks and implement mitigation strategies.

Coordinate with clinical leadership to maintain patient safety standards.

Key Skills & Qualifications:

Knowledge of healthcare regulations, hospital administration, and medical terminology.

Strong organizational, leadership, and problem-solving skills.

Experience in budgeting, resource management, and process optimization.

Excellent communication and interpersonal skills.

Familiarity with healthcare technology and EMR/EHR systems.

Job Type: Full-time

Pay: From ₹50,000.00 per month

Benefits:

  • Food provided

Ability to commute/relocate:

  • pattur, Chennai , Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • total work: 1 year (Preferred)

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